Recently had a power outage in my area. I am served via Telus optical. Thus, I knew my land line would not work, but discovered my cell phone also un-useable. I suspect the reason is the local cell site was also out of power and DID NOT have battery ...
I had an arrangement with Telus to make a payment for my phone bill, I used the cilk2pay link from a previous bill and so far I haven’t seen that payment reflected in my account. I paid on September 16th. I’m worried because usually when I pay with m...
Hi,Wondering if others have this problem. I often get this message "Can't send message with Telus, error 2" when trying to send text. It happens with different people I'm trying to text. I have an android. It happens regardless if the receiver has an...
Horrible reception since the cellular tower was removed at Carnwith and Baldwin in Brooklin. I have this phone for my wife under a corporate account. She cannot do her work without having reliable service. Multiple dropped calls and horrendous recept...
Not sure what’s going on. I got a call to switch from Koodo to Telus but they couldn’t match the unlimited calling to 28 countries that Koodo has. Why bother calling if you can’t match the plan?
3rd month with telus on an EPP plan. Every time I click usage details it shows me “We're unable to retrieve your info at the moment.”I’ve called and they’ve verified they can see it but I can’t. I’ve tried on my cell, laptop and cleared all cache. Al...
I have activated my account as requested. But it will not complete. Advises me that awaiting account holder approval. I AM THE ACCOUNT HOLDER then it tells me wrong account number. Telus gave me the account number they won’t get paid until I can get ...
Is there a way to send saved voice messages from your cell phone to an email account so they are kept ?
We are a small business with 4 phones. We've been a customer since 1990. In the last year two of our phones are charged at a base monthly rate of $47.50, while 2 are now being charged at a rate of $59.00. The plan is the same. This of course does not...
Device: iPhone 12 Pro purchased new through Telus 2 years ago I was wondering if anyone has had this experience. In Edmonton, I use LTE because if I try to use 5G I find that I often get data timeouts and other connectivity issues despite having dece...
