Mobility Services
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poor reception in many places

We have switched our company phones to Telus. All phones have poor reception, dropped calls etc. in many areas in North and West Vancouver. I don't quite understand as we have been with Bell before, and my understanding is that Bell and Telus share t...

Dancon by Neighbour
  • 5 replies
  • 0 kudos

Does Telus have an affiliate in the USA

keep getting called by 1-888-811-2323 and it comes up as TELUS but it is coming in from the USA. I answered once and it straight up sounded like a call center scam place where you can hear all the other people in the background talking to their respe...

Elevate by Just Moved In
  • 1 replies
  • 0 kudos

Handfull of company phones go straight to voicemail

Hello, we have some company phones that are going directly to voicemail when called. The models are S20 FE, A53 5g and A03s. It is completely sporadic, happens with good and bad signal but happens to the individuals at home and at work. DnD is OFF, C...

BillyLong by Just Moved In
  • 2 replies
  • 0 kudos

No signal outside the country

I am now in trouble because my TELUS SIM is not receiving any signal since my travel outside Canada (Egypt). I was expecting the roaming to function automatically but this didn't happen. I tried to communicate with TELUS agents through online chat, b...

Mhmd by Just Moved In
  • 2 replies
  • 0 kudos

Cell tower down in upper squamish

I work upper Squamish BC and cell service is slow for the past two weeks, due to the tower being “down”, I do need my phone while working also being an emergency contact as well, I have heard so many things, apparently “not enough people complaining”...


The Usage Option in MY TELUS Account has not been working for 2 Weeks, I have called in 4 times, no response, I'm Paying for Something That does not Work, very Sad From TELUS,

Darius by Just Moved In
  • 1 replies
  • 0 kudos
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