Mobility Services
Forum discussion about TELUS Mobility services and solutions.
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Resolved! Telus Simple Share

Hi. I am looking for a family plan where me, my mom, and my dad can all share data but have our own phone numbers. I was looking at Telus Simple Share plans. I am wondering how much it costs to add a family member so we all have access to talk, text,...

Why do I get charged for Picture Messaging

I have a Telus Prepaid account with a text and picture messaging package. Why do I get charged for 7 kilobytes of data (an extra $0.02 charge) for each picture message I send? I would think that the cost of data to send the picture should be included...

JimJam by Just Moved In
  • 961 Views
  • 1 replies
  • 0 kudos

Roaming plan

I am going on a cruise to the Caribbean islands in December and the cruise wifi is too expensive. I want to have a bit of data and cell service while on my trip. Is there a way I could get a plan for a week?

Weaker cellular network signal

I used to have full 5 bar signal at my house which is about 4 blocks away from tower eNB ID113502 in northeast Edmonton. Now I get a fluctuating signal of 2 or 3 bars. It results in multiple dropped and poor quality calls. I went out for a walk last ...

Bert1 by Neighbour
  • 2112 Views
  • 4 replies
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Prepaid Plan - My First Phone Plan

I had bought this plan last year for my son, and it is expiring soon. Would I be able to renew this same plan annually keeping all the same plan features?

Jayde by Neighbour
  • 1512 Views
  • 2 replies
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prePaid

hi! i have a prepaid phone and currently have a pre-paid plan which i renew every month by topping up, i just recently bought a new phone because my current phone is quite old, was wondering ..when I activate the new phone ( I am keeping the same pho...

QueenB67 by Just Moved In
  • 909 Views
  • 1 replies
  • 0 kudos

Resolved! How do I change the subscribers name under my Telus account?

Hey, I was just curious if it is possible to change the subscribers name on my Telus account. I currently have 4 subscribers all named “Shawn” and its confusing to figure out who is who. Is there anyway to change it so they they are all not my name? ...

Shawnw1 by Just Moved In
  • 3989 Views
  • 3 replies
  • 0 kudos

long distance calling

Why am I being charged for incoming and outgoing calls? I feel I am being charged for other peoples calls.