Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Add Tablet to Peace of Mind Connect Plus Plan

I currently have a peace mind connect plus plan and wanted to add a tablet to my account. Currently when attempting to do so online I am not prompted with the peace of mind option thst would enable me to add a tablet under my account and would be for...

Resolved! Network Coverage in Guelph

I live near Guelph university on Gordon St. by Kortright Rd. Cellular service is abysmal, even outdoors, never mind inside a condo. Calls barely come through on the street. Phone is in "H" coverage, but I would gladly settle for 4G. Looking at the to...

TMesz by Just Moved In
  • 2 replies
  • 0 kudos

network and Wi-Fi

I am using macOS Catalina 10.15.7. My Network says my Wi-Fi is on and connected to Telus 4900 at I.P., but I am unable to back up my I-phone or get Safari on my I-pad.Thanks.

lestery by Neighbour
  • 7 replies
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Throttling of data and internet has to stop.

Ok. So I upgraded to a talk and text plan with supposedly unlimited data. During a recent trip I was notified by text that I had reached the limit of my high speed internet and could continue using it at a reduced speed. I went from 29-30 mbps to .04...

GRM by Just Moved In
  • 1 replies
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Poor cell service

I live just a short distance (1 km) outside the Port Alberni city limits in Beaver Creek. According to all the cell coverage maps I've seen the Telus (Koodo) service should be good, but it's terrible. I barely get one bar signal and calls are constan...

Boatfarm by Just Moved In
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Showing signal but cannot make or receive calls.

So we switched over from Virgin to Telus a few weeks ago and everything seemed fine. We brought over our LG G7 Thin Q's with us. Yesterday while walking the dogs i was separated from the wife (we have an aging dog who won't walk as far) and when we m...

Service quality

I pay 400 a month for 3 phones to barely have service I live 2 hours north of edmonton. Many dead spots between Athabasca and Slave Lake. North of Slave lake good luck on service. Why are we upgrading to 5g when you can't even get LTE to operate prop...

NOSERVICE by Just Moved In
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Resolved! Text messages require a "1" preifx for numbers not in contacts

Recently I upgraded my Iphone XS to an esim as my Telus number. I now have a dual sim with a Telus number as my primary number and a UK phone on a physical sim for when we can travel again. Recently I had to text a local number not in my contacts but...

Upgrading/Preordering Online - New Plan Activation

Hi: I am about to upgrade/Preorder the new Galaxy Z Flip 3 on-line. My current plan is no longer available and so I will be going to the Unlimited 30. Current phone has a clear device balance and I am well over the last 2 yr contract/Commitment. When...

MAXII by Just Moved In
  • 0 replies
  • 0 kudos