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kusius
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Re: Streaming throttling
Btw there shouldn’t be a few seconds to load or rewind a video. Even if you watch it in 4K quality. If you use VPN, it’s almost instantaneous, provided the signal is strong of course. And that’s how it is on Rogers or Freedom networks because they don’t throttle. And Telus network can manage it perfectly fine as well, it’s just that they seem to want to keep the network as uncongested as possible so that speedtest would always show a crazy fast number and they would keep winning the fastest network awards etc. Which is their right, I mean it’s their business. The whole point of this thread, and the CCTS complaint that I made, is that this should be disclosed to the customer before the customer makes a decision to sign the contract. So far the initial CCTS finding btw is that what Telus is doing is legal. Well, nothing I can say if that will be their final finding as well, the law is the law!4.9KViews1like4CommentsRe: Streaming throttling
An update to the topic. Had to file a CCTS complaint as trying to talk to Telus about this was useless. It's like they are avoiding the word throttling at all costs. Following the complaint, a Telus resolution representative contacted me, and they finally acknowledged that they do indeed throttle - at least an acknowledgment of that in writing from them is a big win already! However, basically, their position is that they can throttle as much as their heart desires because that's in their terms of service. Now this complaint will go to the second stage of the investigating process, with CCTS participation. Let's see what they say. I assume they will side with Telus, but at least I will take pleasure in knowing that my complaint cost Telus more than it would take them to compensate me. Regardless, once the complaint is closed, I will switch to a different provider, even if there is no compensation for the device credits I will lose on my two phones.5.5KViews2likes1CommentRe: Streaming throttling
Going to a Telus store was actually kinda funny - I showed the issue to the employees there, and they didn't believe it at first, thought something was wrong with my device, so they decided to check it on their phones - and guess what, they were also throttled! 1080p or above streaming just doesn't work. As it doesn't for everyone else on Telus network that I asked to check this issue. And then I showed them that with VPN I can easily stream anything in 4K - which just proves beyond reasonable doubt that Telus does throttle. They were surprised but what can they do, they still have to sell people these 5G+ unlimited plan with "blazing fast data" that only allow streaming up to 1080p at best, realistically it's just 480p/720p though.14KViews1like0CommentsRe: Streaming throttling
Ok so I did more research online about this, and people on reddit almost unanimously agree that Telus does tend to throttle video streaming traffic, and the solution is to use a VPN. The logic is, if Telus doesn’t know you’re streaming a video, they won’t throttle. So I tried using icloud private relay, it only works in safari though, but oh wonder! 4K videos with no buffering at all. The quality on Youtube even defaults to 4K by itself. I guess it is what it is, but I wonder if it’s even legal that Telus does this. I pay for my high speed data allotment assuming I can use my high speed data any way I want. But then it turns out I can’t.15KViews2likes1CommentRe: Streaming throttling
Thanks for all your messages. I've walking around downtown Toronto with my wife, who has a Samsung, testing this thing. Youtube 4K or Twitch 1080 have terrible buffering everywhere around downtown Toronto, on 5G or LTE, on both our phones, whether in the app or in the browser. Youtube 1080p was acceptable but not what I would expect from Telus network. So it's not a phone or app issue. There was one random case though when we were inside a store with 2/4 bars of LTE reception - no buffering at all, lightning fast video rewinds. As I know, streaming videos even in 4K doesn't require much bandwidth. 25 mbps would be more than sufficient to have a decent viewing experience, and even LTE networks should be able to easily handle that. On my phone, speedtest shows 300/400+ mbps so I don't understand if it's all fake or what. But anyway, I believe that if Telus network wasn't good enough to handle 1080p Twitch streams, just in general the whole web browsing etc. experience on my phone would be unusable, but it's not, everything else is great. Just the video streaming has these weird issues, which leads me to believe that Telus purposely throttles video streaming speeds - unless there is another technical explanation I am not aware of, I am not a pro in the world of mobile networks. One of the main competitors seems to be doing that already - didn't test that myself but their 480p SD or 1080p HD streaming plans suggest they wouldn't allow customers to watch 4K content as well. But on Telus, I can't even watch a 1080p Twitch stream! Tried calling customer support - waited for 30 min for someone to pick up, was redirected to a tech support team, waited for another 45 min, and just gave up. Maybe I'll try calling again but I don't think they can help.15KViews1like2CommentsRe: Streaming throttling
For example, Twitch or YouTube. To clarify, I am not saying I am not getting the best quality. What I’m saying is, when I set a YouTube video to 4K or a Twitch stream to 1080p (which is the max resolution on Twitch), it just becomes impossible to watch due to constant buffering. Have you tried to watch YouTube in 4K? Does it work for you? There shouldn’t be any issues with that; it doesn’t even require that much bandwidth. But for some reason, it’s just not working for me. It’s only watchable in 720p.15KViews0likes3CommentsStreaming throttling
Hi, why is there such throttling of streaming from my mobile device? I’m on a 5G+ plan (with a 15 Pro Max phone), but I can barely watch Twitch or YouTube at 720p. Speedtest always shows 200+ Mbps and otherwise the internet is really fast, but what is wrong with streaming? I just can’t stream videos in good quality while on the go. What’s the point of all that talk about infrastructure investment, etc., that justifies Canadian phone plan prices being some of the highest in the world, if I can’t stream 1080p videos, let alone 4K? I would understand if throttling occasionally happened in some locations, but it’s everywhere: Toronto, Montreal, Quebec City. What am I paying for?23KViews0likes40Comments