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Resolved! Data Block was $0 now it's $5/month ?

Hello, I have a basic talk and text legacy plan (no data) that I obtained through an Employee Purchase Plan through my employee association. I signed up in December of 2011, for a 3 year contract that included a device. The contract has long since ex...

Matt1 by Organizer
  • 2509 Views
  • 3 replies
  • 1 kudos

Why can't Telus ever get a bill correct?

Just spent an hour on the phone with overseas and had to call back because what we talked about of course wasn't done correctly, Why does this happen so often? Is it lack of training? Wondering if others have the same issues. Would love to talk to a ...

IsaacW by Neighbour
  • 778 Views
  • 1 replies
  • 1 kudos

Better Chat Representation

Chat started with ChristelHi! Thanks for contacting TELUS Business Chat Support, My name is Ellie. How may I help you?Christel 12:19 Hi, we recently received a cheque Invoice #327XXXXXCan you confirm that this is an invoice for (our company)? I'm ass...

When ppl call me goes to vm

For 4 weeks now when someone calls me it goes to voicemail after one ring. Now when someone calls me it says to call a different # ( some random # ) & when you do it says that voicemail box is full.Have:Swapped SIM cardReplaced my apple deviceSpoken ...

Resolved! Great call experience

Mehrshad from internet loyalty dept is the best agent to talk to. He definetly must a have raise in his salary. I can sense that he knows his job so well and tools to use to help me as quick as possible. Talks very calm and understands my situation. ...

Nomnom by Organizer
  • 1617 Views
  • 2 replies
  • 2 kudos

Giving a Customer Rep a Good Review after Call

Hello, I want to give a shoutout to a customer rep Kawal who really helped me out and was patient with me in sorting out my billing and provider transfer back to Telus. I accidentally hung up when he mentioned that I'll be transferred over to a revie...

Bait and switch

I recently was offered a smoking deal just like another poster said. The difference with me is that I took it then was told one of the 2 phones I wanted wasn't in stock. This went on for over a week and by the time I could talk to someone about it ap...

OhComeOn by Neighbour
  • 1710 Views
  • 3 replies
  • 2 kudos

my telus acct per pc

Went on my telus per my pc for acct info and put in stored password etc and server hung for abit and on screen was analytics tiktok.com before the page showed a default and error. What gives and is it an indication hacking is going on. Does my telus ...

tontee3 by Neighbour
  • 781 Views
  • 1 replies
  • 0 kudos
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