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Latest topics
Terrible Customer Service and billing errors
Made the mistake of signing up for home and mobile services with Telus after speaking to a door to door Telus representative. Some family members also signed up at the time for home services. We were told our $70 connection fee would be waived and th...
Back from vacation and my signal strenght at home is horrible
I live in l'Assomption QC and switched to Telus last winter. I came back after a few months away and the signal sucks. Most calls fail, people cannot hear me and I can't hear them. Did something happen to towers, etc for the service to be so degraded...
Add a smartwatch Plan with separate number
Do I need to talk with Telus to setup a smartwatch plan? I want the watch to not have my number, but it's own number. I can't find anything on the web or the app to add it (unless I buy a new watch through telus).
Telus customer service is horrible
Telus has messed up on my bill multiple times in the pastfew months. Recently by charging me 3 times for a bring it back that was already returned. Then decided to go ahead and change 3 of my plans on their own. First agent I spoke to was great and t...
Why is Telus the only telco that puts a strike on your credit rating?
How come Telus is the only telco that puts a strike on your credit rating for a late or missed payment? Bell and Rogers don't do that and actually works with the customer instead of running to punish them.
PrePaid Activate New Sim Card
There is a problem with the website and both myself and the store location is unable to activate a brand new sim card for a prepaid service. Why is it no one is aware of this, dont all telus people get incident reports of features or menu's being off...
Unexpected mobility bill for service never activated
Hi, wondering if there is anyone from telus management to resolve this reoccurring bill sent to me. Never activated the account but they need money for not using the service.5 times called waste of time only.
I have tried to contact Telus 5 times through the "escalation" form
I have tried to get someone to talk to about my sons account for over a month. I received one voice message a month a go saying someone wold call me back. Nothing. Is these some way to get customer service? I have used the form 5 times now.
Data
My data isn’t working and my wifi won’t connect
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