Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Crappy 5G and LTE in Edmonton

I have been having really bad data and phone services by TELUS in Edmonton. Downtown and southside. I have tried to explain this several times but nothing. I am posting a link to the screen recording I have captured showing how the 5G experience is f...

ritesh by Neighbour
  • 7 replies
  • 0 kudos


Telus hub has been cutting out for past week every 20-30 minutes. Cannot watch any movies, no bandwidth at all. Support not returning calls. **bleep** SERVICE.

Mcmasslin by Just Moved In
  • 2 replies
  • 0 kudos

Esim and Prepay

HiMy wife and I are travelling to Vancouver on Saturday and I’m trying to find out whether the Telus prepay plans work with an eSim as that seems the best way to ensure we’re connected as soon as we arrive. Any advice greatly appreciated.

Ianatcove by Just Moved In
  • 3 replies
  • 0 kudos

Terrible Cell Phone Reception - Central Penticton, BC

Hello Telus and other Penticton Residents I moved to Penticton in Dec 2021, since then, I noticed my cell service in most of my home, is well, terrible. I have to go outside of my home or at least to the front living room (nearest the street area). A...

msundin99 by Just Moved In
  • 5 replies
  • 0 kudos

Resolved! Billing Start Date

Hello, I'm looking to port over to Telus this month or next. I was wondering, does my billing date start on the day I port over? I want my billing cycle to start on the first of the month and thought, if I port on the first, I will get billed on the ...

samsvoc by Organizer
  • 1 replies
  • 0 kudos

Telus messed up

Telus corporate store switched me from Business account to Consumer and told me they have added my credit card as pre-authorized payment, but found out there was no credit card added and a payment was missed. Been a customer of Telus for more than 10...

Bipk92 by Just Moved In
  • 1 replies
  • 0 kudos