Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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How do I download the Home Phone App

Greetings, I just found out about an app called the Home Phone App. I found it by Logging into Telus > clicking "Home Phone" at the top > "Changing your display name", Home Phone App is under "Add-on Features". When I click "Android App on Google Pla...

Shane by Leader
  • 1516 Views
  • 3 replies
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Resolved! Shareable Data, Plan vs App

I just got a new plan and it's 10mb of shareable data, but when I go on the app or check data usage it shows that I only have 5. Anyone else with this issue?

Erin17 by Just Moved In
  • 1538 Views
  • 3 replies
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Resolved! Wi-Fi calling activation Galaxy S9

I just bought a Telus Galaxy S9 for the sole reason that I need wifi calling. Turns out that it is not that simple. Telus have stuck a bunch of pages on the backend of the simple toggle button to turn it on that ask you to review a User Agreement, th...

skibum by Neighbour
  • 2042 Views
  • 2 replies
  • 0 kudos

Wifi calling

I have confirmed it's enabled on my account and turned on in my device but is not working. Says network not available when I try to call without service but good wifi. Is there anything linked to the sim card? Mine is a few years old, do I need to up...

Bucky676 by Friendly Neighbour
  • 3394 Views
  • 9 replies
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Resolved! Can't turn off incoming caller ID block

Hello,With working from home and occasionally needing to use my personal cell to call outside clients, I've been blocking my outgoing caller ID with #31#. Yesterday I went to do this again, but instead of googling the code, (I thought I had it memori...

Mrrrrrrrr by Just Moved In
  • 1653 Views
  • 2 replies
  • 0 kudos

No data on 3g

Hey,I only get data on LTE. I live in a poor service area and frequency switch to 3g. But whenever my phone switches I lose data. Way better signal on 3g but yet no data, not even slow data. Did Telus discontinue 3g data?

Bucky676 by Friendly Neighbour
  • 1267 Views
  • 2 replies
  • 0 kudos

Question about iphone constantly going into no service

My wife and I both have iphone with Telus, I have a iphone 8 and she has a iphone 6. For the past couple weeks at our house we don't have the best service her like 2-3 bars but anyways for some reason her phone will go to no service even with my telu...

Doanvonp by Neighbour
  • 3023 Views
  • 7 replies
  • 0 kudos

Resolved! Switching from a prepaid to postpaid plan online?

Hi,I am having trouble purchasing the 75$ peace of mind plan online (with bring your own device). I currently have a prepaid plan with Telus. When going through the website I am prompted to log out and create a new mobility account (like this: https:...

Pixel 3xl to iPhone Photo Messages

MMS photo messages to iPhone enabled family members in US do not arrive from our Pixels. Their carrier is xFinity -- is there anything that needs to be done other than making sure the iPhone MMS setting is turned on?

bskitmor by Organizer
  • 1703 Views
  • 4 replies
  • 0 kudos