Mobility Services
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Not receiving text messages

I just purchased the Galaxy S21 Plus, and I'm having trouble receiving text messages from my wife's android cell phone while I'm at work. The only way I can receive her messages is if I turn on data. My old Galaxy Grand Prime could send and receive t...

Noddy by Just Moved In
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  • 1 replies
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Telus Hub Question

Yesterday I picked up a telus hub from a Telus retail store. During the sales process I indicated it was for my RV (so obviously not fixed). Today I set it up and once activated got the following email; Thank you for choosing TELUS High Speed Interne...

RichardD by Just Moved In
  • 1043 Views
  • 1 replies
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Smart Hub Question

I have a Telus smart Hub in my home for internet service. Yesterday i picked up another smart hub in a telus store and told them it was for my RV which most would understand to be a non fixed service. I set up the hub in the RV today and once activat...

RichardD by Just Moved In
  • 2034 Views
  • 2 replies
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Number Porting

Hello,Are you able to port a cellphone number over to a VoIP phone?Thanks.

Max2 by Just Moved In
  • 799 Views
  • 1 replies
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Why my sim card number is invalid

I got the sim card(3in1) like 3 years back, and now i wanna transfer from public mobile to telus and use this sim, but it just shows invalid sim. does the sim card even have expiry date????(couldnt upload a pic it takes forever for no reason)

saiii by Just Moved In
  • 1433 Views
  • 2 replies
  • 0 kudos

State of emergency

Is Telus disconnecting for non payment during the state of emergency?

Kel22 by Just Moved In
  • 1154 Views
  • 1 replies
  • 0 kudos

Dropped calls low signal .

I have had problems with my cell phone coverage.Calls are being dropped. I am only showing one bar for a signal all the time. I have phoned Telus so many times. I even bought a new iphone last year.I am so frustrated with this problem. When my contra...

Toby1 by Just Moved In
  • 713 Views
  • 0 replies
  • 0 kudos

Resolved! Extra step for caller to avoid spam calls

I phoned a guy the other day, before his cell started ringing I was instructed to push a number to connect. I guess this is to avoid receiving automated SPAM calls which seems to be happening a LOT more lately.This guy says his is a Telus account, is...

Cancel My Monthly Plan

I would like to cancel my monthly plan. I am currently not in Canada so the Telus phone number does not function, and the phone number is linked to another account. But I have linked my credit card and I have the SIM card right now. Is it possible to...

Wujinsg by Just Moved In
  • 968 Views
  • 1 replies
  • 0 kudos