Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Telus flagged my device all of a sudden

All of a sudden, telus flagged my device and when i called up agent told me that your IMEI is clean and everything is working fine. i was using this phone for a long time, not sure why all of a sudden it was flagged. Called up Telus many times but no...

What happened to rewarding customer loyalty?

I have been a loyal Telus customer for 11 years since I moved to Canada from the US. I recently spent 4 gruelling hours trying to organize a new phone because my iPhone 12 Pro started to have microphone problems. It turns out I my contract had expire...

PeterMac by Neighbour
  • 1 replies
  • 1 kudos

emailed received from Telus

I received an email from Telus on Thursday (April 27 2023). The email title is: Important information about upcoming changes to your accountThe email says: We’d like to keep you informed of upcoming changes to your mobility account, affecting the fol...

sglm by Neighbour
  • 3 replies
  • 0 kudos

Resolved! Advanced Voicemail vs Visual Voicemail

I have a phone that supports Visual Voicemail, and I'm on the Unlimited 25 5G+ plan, which includes Advanced Voicemail. What is the difference between the two, and would the Visual Voicemail be an addon? Also, why does Telus charge for this feature i...

Customer Support AWOL

Add me to the long list. Have been trying to reach a rTelus epresentative on repeated billing errors since October. 2022No email. No one answers the MyTelus phone line. Interest and charges piling up which will never be paid.How bad is it? It's easie...

fortuitous by Friendly Neighbour
  • 6 replies
  • 0 kudos

Non Telus phone / BYOD unable to use RCS Chat feature

Hey Everyone!My partner has the Samsung Galaxy S10 on TELUS have had RCS chat features enabled.I had a Samsung Galaxy S10 on Freedom Mobile and had RCS chat features enabled. I switched to TELUS and brought my phone over / BYOD plan and can see RCS, ...

Liz_ by Neighbour
  • 4 replies
  • 0 kudos

Resolved! Anyone Else Getting Frequent Scam Calls From Outside Callers?

I hate to ask this, but...I feel like Telus should be doing more on their end to block or screen callers. It could just be my number, but it's literally to the point where I want to scream in frustration. Trust me if I had a better way to do this, I ...

jobrien by Advocate
  • 2 replies
  • 0 kudos