Mobility Services
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Latest topics

Package is missing !!

Ordered a watch over three weeks ago and still no updated information from Telus or UPS for when it will be delivered (been in “caledon” since December 4th) Both parties have started an investigation as to where it is and both parties investigation p...

Jarovi17 by Just Moved In
  • 2777 Views
  • 6 replies
  • 0 kudos

Up to 48 hours to speak with a Telus Manager?

How is it possible with a technology company like Telus that is takes up to 48 hours to speak with a Manager? Let alone the process it requires to be elevated to speak with a Manager to being with,

Windchaser by Friendly Neighbour
  • 717 Views
  • 0 replies
  • 0 kudos

Major Decrease in quality of Care Since Covid?

I have been with Telus for many years and I used to be beyond satisfied. Problems were fixed instantaneously and call centre agents could make basic adjustments to accounts if necessary. Furthermore, things legitimately ran 10 000 times faster and sm...

Resolved! Telus ripping the people off.

Telus lies regard the zte lte smart hub network speed clambs it reaches 25mbps max ive researched it handles 75mbps. Bad network coverage in b.c

MichaelG by Neighbour
  • 1944 Views
  • 2 replies
  • 1 kudos

Resolved! Massive spam/scam calls attack.

Hey guys, Could anyone explain what to do with dozens of spam calls? For example today I received more than 20 calls from different numbers, so blocking them was useless. Some were from + 1 416 971 XXXX - identified as Toronto numbers Some were from ...

Intermittent time Zone Shift by 1 hour

Seeing issues on 2 different iphones (6 and running latest OS and with connected apple watches (Series 0 and 5) where time zone jumps forward by 1 hour intermittently. Time zone is set to automatic and so is pulling this information off the local Tel...

MattBC by Neighbour
  • 2643 Views
  • 5 replies
  • 0 kudos

Changing Existing Plan

I would like to change my existing plan. When I try to do this over MyTelus the only options I am shown are my existing plan....Would like to change to promotional $75 peace of mind plan....very frustrated with Telus' customer service generally...

SB1992 by Just Moved In
  • 818 Views
  • 0 replies
  • 0 kudos

Resolved! Simplii/CIBICY one-time verification number

Hello, I have been going back and forth with Simplii on not receiving one-time verification codes and they told me the following, "There is a known issue where one-time verification codes are being blocked by Telus. What you can do is reach out to Te...

Jeffg by Just Moved In
  • 1858 Views
  • 2 replies
  • 0 kudos