Late Fees

[krossengerj]

I am being charged a late payment fee on 2 devices at $5.95 a month for each when my bill isn't due for 20 more days.

[TELUS_Support · Accepted solution]

Hello! We'll respond to your private message now, thanks.

[krossengerj]

I don't understand?

Do I have to make late fee payments before the bill is due 

[krossengerj]

I have gotten nowhere with TELUS.

TELUS IS A DISAPOINTMENT!!

[TELUS_Support]

Hey @krossengerj we will send you a message

[krossengerj]

I still haven't received a response from Telus regarding the late fees

[MrsJLee]

It looks like we sent you a private message @krossengerj. In the meantime you are right and you shouldn't receive a late fee prior to your bill being due. Take a peek at your messages so we can  look into this further for you. 

[TELUS_Support]

Hey @krossengerj we have sent you a message but have not heard back