Late Fees

[krossengerj]

I am being charged a late payment fee on 2 devices at $5.95 a month for each when my bill isn't due for 20 more days.

[TELUS_Support · Accepted solution]

Hello! We'll respond to your private message now, thanks.

[krossengerj]

I don't understand?

Do I have to make late fee payments before the bill is due 

[krossengerj]

I have gotten nowhere with TELUS.

TELUS IS A DISAPOINTMENT!!

[TELUS_Support]

Hey @krossengerj we will send you a message

[krossengerj]

I still haven't received a response from Telus regarding the late fees

[MrsJLee]

It looks like we sent you a private message @krossengerj. In the meantime you are right and you shouldn't receive a late fee prior to your bill being due. Take a peek at your messages so we can  look into this further for you. 

[TELUS_Support]

Hey @krossengerj we have sent you a message but have not heard back

[carsussto]

Likely because there is no response that makes this not Telus' fault

[carsussto]

It sure seems like that is theiir plan.  Do they get everyone's money early to do what they want with it?  Where does everyone's money go for 3 to 5 days. Sounds illegal to me.  They tried to blame it on my bank but the bank said "NO" and they have the proof the money came out and immediately went to Telus.  This seems like Talus' fault if they are processing late they should charge themselves!

[carsussto]

Late charge - I paid the date the E-Bill said it was due.  My bank confirms this was not their fault. Telus agent said i need to pay 3 to 5 days before the invoice "Pay Date".  I asked, "why, its not my fault when you process late". Is this not computer pmt?  Where does every ones $$$ go for those 3 to 5 days?.

[carsussto]

Hello:

I will be escalating this to a Telus Complaint, Consumer Protection and X.

As I stated, my bank has the proof they are not causing the processing lag.

I beloeve that late fees generate revenue (for example : ~$50 million/year across 5 million customers, assuming 10% incur $5 fees annually). Delaying processing maximizes fees and I am of the belief thatTelus profits unfairly at customers’ expense.

Regards

[Rocky3]

---

@carsussto wrote:

Hello:

I will be escalating this to a Telus Complaint, Consumer Protection and X.

As I stated, my bank has the proof they are not causing the processing lag.

I beloeve that late fees generate revenue (for example : ~$50 million/year across 5 million customers, assuming 10% incur $5 fees annually). Delaying processing maximizes fees and I am of the belief thatTelus profits unfairly at customers’ expense.

Regards

---

Does this mean you had a conversation by private message and the result did not satisfy you?

BTW, you jumped into a thread started by someone else and ranted, so it is not clear if @TELUS_Support was even PM you.

[krossengerj]

I never replied to that thread.

Must have been someone else.

[carsussto]

Yes, it was a private message and Telus did PM me. I have no idea how this got to you?

[Rocky3]

@TELUS_Support 

When will you understand that not everyone knows what "we sent you a message mean"

Perhaps an explanation or a link to the message?