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Late Fees
I am being charged a late payment fee on 2 devices at $5.95 a month for each when my bill isn't due for 20 more days.
Hello! We'll respond to your private message now, thanks.
Late charge - I paid the date the E-Bill said it was due. My bank confirms this was not their fault. Telus agent said i need to pay 3 to 5 days before the invoice "Pay Date". I asked, "why, its not my fault when you process late". Is this not computer pmt? Where does every ones $$$ go for those 3 to 5 days?.
Hello:
I will be escalating this to a Telus Complaint, Consumer Protection and X.
I beloeve that late fees generate revenue (for example : ~$50 million/year across 5 million customers, assuming 10% incur $5 fees annually). Delaying processing maximizes fees and I am of the belief thatTelus profits unfairly at customers’ expense.
Regards
carsussto wrote:Hello:I will be escalating this to a Telus Complaint, Consumer Protection and X.As I stated, my bank has the proof they are not causing the processing lag.I beloeve that late fees generate revenue (for example : ~$50 million/year across 5 million customers, assuming 10% incur $5 fees annually). Delaying processing maximizes fees and I am of the belief thatTelus profits unfairly at customers’ expense.RegardsDoes this mean you had a conversation by private message and the result did not satisfy you?
BTW, you jumped into a thread started by someone else and ranted, so it is not clear if TELUS_Support was even PM you.
- Yes, it was a private message and Telus did PM me. I have no idea how this got to you?
- I never replied to that thread.Must have been someone else.
