Forum Discussion

Jsongg's avatar
Jsongg
Neighbour
2 months ago

Billed an extra month?

I switched to Roger’s for the year end deal on Dec 27. Today I received a new bill, higher than all my previous ones, from Telus for Jan 12 - Feb 11. Any help before I head over to CCTS?

3 Replies

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    To my recollection, mobility bills are for both the past and future. You are billed in advance for basic use of the options in your base plan, and for additional charges (international long distance calls, for instance), even if they are zero. 
    It also seems odd you received a bill on January 13 for the period you describe. I’d have thought it would arrive in advance of the use period, so I agree with Starchoice.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi there — we understand how frustrating this has been and want to help get it resolved. Please send us a private message at TELUS_Support with your account details so we can look into this further. Thank you for your patience, and we appreciate you bringing this to our attention.

  • It's hard to comment without seeing the bill and seeing what differs from the previous ones. However, it seems that you may not have had Telus service for the mentioned dates since you switched providers. It's a basic question but did you cancel services with Telus and when? If you cancelled on or around December 27th when your new service started, it seems highly unlikely that Telus would bill you for a full month starting January 12th.