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Late Fees
I am being charged a late payment fee on 2 devices at $5.95 a month for each when my bill isn't due for 20 more days.
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TELUS_Support
Official Support Team
Official Support TeamHello! We'll respond to your private message now, thanks.
Late charge - I paid the date the E-Bill said it was due. My bank confirms this was not their fault. Telus agent said i need to pay 3 to 5 days before the invoice "Pay Date". I asked, "why, its not my fault when you process late". Is this not computer pmt? Where does every ones $$$ go for those 3 to 5 days?.
- Hello:I will be escalating this to a Telus Complaint, Consumer Protection and X.As I stated, my bank has the proof they are not causing the processing lag.I beloeve that late fees generate revenue (for example : ~$50 million/year across 5 million customers, assuming 10% incur $5 fees annually). Delaying processing maximizes fees and I am of the belief thatTelus profits unfairly at customers’ expense.Regards
carsussto wrote:Hello:I will be escalating this to a Telus Complaint, Consumer Protection and X.As I stated, my bank has the proof they are not causing the processing lag.I beloeve that late fees generate revenue (for example : ~$50 million/year across 5 million customers, assuming 10% incur $5 fees annually). Delaying processing maximizes fees and I am of the belief thatTelus profits unfairly at customers’ expense.RegardsDoes this mean you had a conversation by private message and the result did not satisfy you?
BTW, you jumped into a thread started by someone else and ranted, so it is not clear if TELUS_Support was even PM you.
I don't understand?
Do I have to make late fee payments before the bill is due
It sure seems like that is theiir plan. Do they get everyone's money early to do what they want with it? Where does everyone's money go for 3 to 5 days. Sounds illegal to me. They tried to blame it on my bank but the bank said "NO" and they have the proof the money came out and immediately went to Telus. This seems like Talus' fault if they are processing late they should charge themselves!
I have gotten nowhere with TELUS.
TELUS IS A DISAPOINTMENT!!
- TELUS_Support
Hey krossengerj we will send you a message
