Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Stream+ & Prepaid Annual Prime Membership

I am looking to add a Stream+ subscription but I already have an existing annual Amazon Prime subscription that ends in September 2024. I can't seem to find any details about what happens when I add Stream+.Does any of the following happen?1. Pause m...

Text to email not working the last few days?

I use text to email all the time for reminders, but this week, my texts are no longer arriving. (Earlier in the week, I'd suddenly get an entire day's worth in a few minutes). (Android, Google Pixel sending to Yahoo. My "text email" is in my yahoo co...

Crystals by Neighbour
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  • 1 replies
  • 0 kudos

Mobility Plans

Two weeks ago I upgraded my wife’s account to a U.S./Canada plan for an extra $5. Yesterday o had to increase my bill $35 because the “only available plan” was premium US/Mexico/Canada. After several attempts talking to customer service they assured ...

Fisher19 by Neighbour
  • 1191 Views
  • 1 replies
  • 1 kudos

Resolved! Loyalty offers

For the last few weeks, as noted on my last call with Telus I have been having issues with the Telis website showing the correct amount once i get to the cart. For example even though i had unchecked bring it back, it would still try to checkout as b...

Royal403 by Neighbour
  • 1882 Views
  • 2 replies
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Home security and mobility

Telus is an absolute joke. They have sent me a message on April 28th saying my appointment for may 1st was cancelled, and when I called they told me to ignore the message and that they were still coming. I then got another message today asking for me...

5G Smart Hub dropping 5G signal

Upgraded from the old smart hub to the new 5G smarthub outdoor unit 3 weeks ago, and the consistency of the signal had been excellent, always between -95dBm and -98dBm (4-5 bars) 5G on the device webpage. Speeds the promised 100MB. However of course ...

kb2 by Neighbour
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  • 4 replies
  • 0 kudos

Resolved! Stream+ not taking over Disney Plus subscription

I just signed up for Stream+ premium and I successfully activated Amazon Prime and Netflix Premium. However, when I activated Disney Plus, the billing method didn't change from Google to Telus. I need help getting Telus billing to take over Google bi...

Resolved! Why did 100 dollars suddenly vanish from my Balance?

Did a routine phone-in check for my (Prepaid) balance. April 27/24."Your balance is... 10 dollars and...and will expire February 24th, 2025"I paid (in person) 100 dollars + tax in January 27, 2024, and have the receipt. So I logged into my account an...

danR2 by Neighbour
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  • 2 replies
  • 0 kudos

What happened to customer service?

I had to speak with five people today to get an answer about upgrading my phone. The agents I first spoke with did not listen to my issue and did not know how to solve it. One agent completely ignored why I was calling and proceeded to "mansplain" th...