Mobility Services
Forum discussion about TELUS Mobility services and solutions.
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No data

I have no data except for when using wifi, I pay for data so I should have DATA!!!!

Bajarosie by Just Moved In
  • 781 Views
  • 1 replies
  • 0 kudos

Peace of mind connect plan add sim card online.

I recently switched my plan to the peace of mind connect plan so I can add a couple tablets. I haven't received my sim cards yet. But I am looking everywhere on my Telus to add a device, I can't find it anywhere. I don't really want to call in to sup...

Andrewcc by Just Moved In
  • 993 Views
  • 1 replies
  • 0 kudos

Resolved! fake email or is it from Telus

Anyone else get a fake looking email saying there was an upgrade to the service and I have messages waiting to be picked up? Just click on the link for your messages it said. I did not click.

irisd by Just Moved In
  • 1045 Views
  • 1 replies
  • 0 kudos

Phone exchange

If I just received my phone 3 days ago and just noticed a little crack on the back will they still exchange it? I know it’s not from me because I haven’t dropped my phone since I’ve gotten it

Taylork by Just Moved In
  • 841 Views
  • 1 replies
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Physician: Need to update plan during COVID19

I am a physician in Canada - we have mostly transitioned to telehealth visits due to COVID19. I only have 500 minutes on my plan so I need to update it in order to do these telehealth visits from home (no landline at home and on a rotating schedule f...

MG2020 by Just Moved In
  • 951 Views
  • 1 replies
  • 0 kudos

Telus pre paid

when i try to add top ups to my pre paid account it says i am not authorized to access the information. how do i fix this?

madisonc by Just Moved In
  • 780 Views
  • 1 replies
  • 0 kudos

Data usage

I have received this notice 2 months in a row but my account shows my data under limit. How do I stop these charges and get a refund? Account data usage updateThis account has incurred $20.00 of Canadian data charges,

DEC by Just Moved In
  • 798 Views
  • 1 replies
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Refund if not approved?

Decided to go with Telus and was filling out the information. If I'm not approved do I get a refund or am I contacted to figure things out?

Tystewart by Just Moved In
  • 900 Views
  • 1 replies
  • 0 kudos

Plans

If i bring my own device and get a Peace of Mind Plan with Telus, will I be locked into a 2 year contract?

ga8airvan by Just Moved In
  • 965 Views
  • 1 replies
  • 0 kudos

Favorite 10

How do i change/update my Favorite 10 numbers? I understand that plan is not offered any more, but if you already have it, like i do, you can still update the numbers?? I can't find any way/link to do that!

cathyruth by Just Moved In
  • 887 Views
  • 0 replies
  • 0 kudos