Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Can I add same ad on before it expires

So my I ran out my data plan but early before it expires, the problem is I want to renew the same data plan as on but it does not expire until next week and the next ad on is bit expensive and I don't need that much data.Is it possible to add the sam...

Nikesh by Just Moved In
  • 1 replies
  • 0 kudos

PSA: Pixel 6 Pro with Telus

I posted this on Reddit and thought I'd share here. If you have a Pixel 6 Pro and have apps that are very slow to open when on carrier data, this may be for you. TL;DR; My Pixel 6 Pro on Telus has been extremely slow launching apps when on carrier da...

JeffGWpg by Friendly Neighbour
  • 0 replies
  • 1 kudos

What's wrong with my connection when in the US?

I am visiting the US and I have a plan that allows for US calls (to/from) and data. But every time I try to make a call, I get a message that the call failed. No calls go out or come in. When I try to log on to the Telus Mobility site to help in the ...

JodyG by Just Moved In
  • 2 replies
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Resolved! Rude response from telemarketing representative.

Received a call from 866-558-2273 (which has been confirmed to be a legit Telus number in other threads) trying to sell me a plan with a Samsung phone for $65/month. After politely explaining that I'm not interested, the representatives response was ...

Lkjinbb by Just Moved In
  • 1 replies
  • 0 kudos

May 16, 2023 Network Time Zone misconfigured by Telus???

My timezone is Edmonton Mountain Standard Time, and is set automatically by Telus network. Last night, it switched to Eastern time zone. I use my cell phone for a 7 am wakeup alarm. It went off at 5 am MST because the Telus network misconfigured the ...

blanchae by Neighbour
  • 4 replies
  • 0 kudos

Telus 5G bad network

Disappointing reception in South Edmonton common and Nisku Industrial area in “5G ”I would expect better reception in greater Edmonton area with 5G capable phones. Often very poor internet speed and sometimes hard to load even a web page. Switched ba...

Aravindkr by Just Moved In
  • 2 replies
  • 1 kudos


Waiting since October 31, 2022 for a refund on my account when I discontinued my account with Telus due to a move and a switch to Bell Mobility. Spoke to 3 people directly and was reassured I would get my $145.01 credit due but it would take awhile. ...

LYNNCSOUP by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Refund on my credit

I have moved from telus to Koodo 2 weeks ago and have left overpaid balance on my telus account.Is it possible to receive that balance through my card instead of cheque to the address.The agent that I talked to is saying that it is impossible as the ...

Dayde by Just Moved In
  • 3 replies
  • 0 kudos

Voicemail notification doesn't go away

Hey,I have a Google Pixel 6 and recently the voicemail notification doesn't go away even tho I have deleted all my voicemail messages. Nothing I do seems to resolve the issue. Any help would be greatly appreciated.Thanks in advance!

fightex by Just Moved In
  • 1 replies
  • 0 kudos

Telus flagged my device all of a sudden

All of a sudden, telus flagged my device and when i called up agent told me that your IMEI is clean and everything is working fine. i was using this phone for a long time, not sure why all of a sudden it was flagged. Called up Telus many times but no...

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