I'm not sure where to give feedback for customer service. I made lots of calls and went to the store, but only one person named Jose helped me to fix my issue. I've been transferred again and again, but Jose gave me all the information I need. Thank ...
This is a new problem with a Samsung phone that's worked fine for over a year. Recently it stopped receiving SMS messages in a prompt manner. RCS messaging works fine with immediate send/receive at all times. But when I attempt to interact with SMS m...
Its been two years since am having issue with internet connection on my mobile in one particular area but telus care and escalation manager have not help me in any way . I have filed a complaint through ccts. I can provide countless proof of how bad ...
I’ve noticed in the last month or so that 5G/5G+ service in Evanston, Sage Hill, and Carrington in North Calgary has been awful. Data does not work, and I only get like 1 bar around the neighbourhood. I’ve had to reboot my phone and reset my network ...
We have a good-sized business account with Telus - 250+ lines spread across Ontario. We have noticed over the last year or so a major decrease in network speeds. We can have staff in major centres (Toronto, Mississauga, London, Hamilton, Barrie) with...
How do I get to talk to a person.
Well, seven hours of phone calls and three emails with automated responses... I'm at my wits end.No one has listened and understood... Stream+ is not working or not even usable... I can see it under my subscriptions and I can click on manage subscrip...
I currently am using iPhone 15 Pro Max and since I’ve had it which is almost a year I’ve been I’m unable to use a standalone feature. It is greyed out. I’ve been debating whether or not I should be going to a retail store and have them look at it.
I have recently fallen victim to a sophisticated scam in which someone misrepresenting themself as a TELUS Mobility rep convinced me to "switch" from Koodo (where I am a current subscriber) to TELUS with the offer of discounted service and 2 new phon...
Hi, So I think Telus is awesome. I’ve been a customer of theirs for approximately 20 years. When my son turned 11, I added another phone under my name for him to use until 3 weeks or so when he turned 21 and went to a different company. We stay loyal...
