Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! TELUS Will Not Send Me My Tracking Number

Hello, I am a new Telus customer and on Monday last week, I just ordered a Samsung Galaxy S21 Plus 5G Violet phone. They charged me the activation fee already and they have not sent out my phone yet. I have tried calling and emailing them but they ha...

Resolved! MAC Addresses

Hello ... I am trying to use the Telus App "My Wi-Fi" to make sure only authorized devices are connected to my network. I have an iPhone on the list twice. I've looked up the MAC address of the iPhone and "blocked" or "paused" the OTHER one that does...

eddy3216 by Helpful Neighbour
  • 1 replies
  • 0 kudos

TELUS Hub very slow

I have a TELUS Hauwei hub and it is generally very poor speed. The tests will show a speed upwards of 10mbps but quickly drop to 1.? mbps. I've called Telus support, they can refresh my line, but that doesn't help. They suggested I reset my hub to th...

JoseT by Just Moved In
  • 3 replies
  • 1 kudos

Bring it back contract / payment question

Two questions:1) I thought I had signed up for the Bring it back Program, however nowhere in my contract does it state that and with 2 months left on my contract I was wondering if I can get assistance with this.2) Can you pay the remaining balance e...

Red051683 by Just Moved In
  • 3 replies
  • 0 kudos

Changed plan, error message

Recently changed my mobile plan to Nationwide Talk & Text 15. Now whenever I try to access my "Change Plans and Addons" tab I get the message "sorry there was a unexpected error. Please try again later." It's been like this for two days now.

Resolved! Registering a Signal Booster with Telus

I have limited cell coverage at my house. I purchased a SureCall Signal Booster ( and did a quick test to make sure that it is working.According to the SureCall documentation, it says I ...

BlairP by Organizer
  • 3 replies
  • 0 kudos

eSIM Help with iPhone

How do you get voicemails on your secondary phone line using an eSIM? Is there a way to get voicemail alerts?Why will it only sent SMS messages on my secondary number? I would like to use iMessage.

APGNelson by Just Moved In
  • 2 replies
  • 0 kudos