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Latest topics

New customer inquiry

I ended up switching providers from Roger's to telus. I ordered two phones online and the plan as they had a better deal online this was in late December. I still have no heard back on when I will be receiving the confirmation email. Curious if anyon...

Telus messed up and I ended up paying them for it!!!

Last year my so was smashed and I bought the s20. I wanted device care for it as I have been doing that for all my phones since the device care started. I've had my s20 for over a year and a half now and the screen is now cracked. I went to go look a...

tristahx by Friendly Neighbour
  • 2148 Views
  • 2 replies
  • 0 kudos

New Customer Setup

Hello, I am wondering if anyone can answer this question. I am wanting to order phones and set up plans online but is there somewhere you can do it but also keep your same number? We are currently with Koodo but we want to keep our phone numbers. Doe...

Resolved! Transfer eSIM to new device

Hi,I received a new unlocked Pixel 6 Pro today and want to transfer the eSIM of my old Pixel 4 to it. Unfortunately, the battery of my old phone died so I can't use it to call the support. I'm also not able to visit a shop in the next few days. Is th...

bwap by Friendly Neighbour
  • 14376 Views
  • 14 replies
  • 0 kudos

voicemail notification

Hello Everyone! I just activated my Telus line on my iPhone 12 Pro with eSIM. I kept my old number for my previous provider.Right now, this is my main and only line on this phone.everything works fine except for voicemail. I'm not receiving voicemail...

zadigre by Friendly Neighbour
  • 4680 Views
  • 2 replies
  • 0 kudos

Resolved! Cannot call customer service

Hi! I cannot receive or make phone calls with my prepaid plan. It has been so since I got the card a month ago. I have managed by using mobile data and text messages but it would of course be great to at least be able to call the customer service. Es...

xxxxxxxxx by Just Moved In
  • 2471 Views
  • 3 replies
  • 0 kudos

Additional charges last three bills?

I am being charged for calls from my landline (Vonage). Hasn't happened until recently. I don't have forwarding on or use a Vonage app on cellphone. Huge bills. Any help appreciated

asrivast by Neighbour
  • 2251 Views
  • 5 replies
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Resolved! Coverage in Sarnia

While staying in Sarnia, Ontario in some areas the phone keeps switching to roaming. If I switch off rowing then the phone has no connection. Any solutions?

capthss by Just Moved In
  • 1079 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone 13 Pro Max Orders

Has anyone else ordered a iPhone 13 Pro Max recently? I have only received an email stating "thank you for your pre order" but the device has been out since September... so are they backordered? I cant even check my order status because the number do...

Friendliest neighbours