Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Powering down of services at night.

Greetings, I am in Dalhousie NB and in the impossible effort of contacting Telus to complain about my late night service, stumbled upon this forum. At issue is the late night / early morning service that recently ( within the last two months) became ...

TVR by Just Moved In
  • 4 replies
  • 1 kudos

Wrong price quote

Hello, in May of this year a phone upgrade was completed. The representative on the phone quoted a price and discount based on where someone is employed. This particular place gets a percent discount on the plans. The plan that was quoted included th...

Bmp81 by Just Moved In
  • 0 replies
  • 0 kudos

Wifi Calling LAN Configuration

We have a large facility, majority of the building has not signal coverage. The intention was to put in a DAS system but this has been delayed for a couple months. Figured we can utilize our wireless to make wifi calling in the interim. The firewall ...

MaddyKy by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Is this approved?

I've received an email right away after ordering that states "Your TELUS purchase is confirmed and order details enclosed" Does this mean that my order has been approved already? Thanks!

Order # not found

Ordered an iPhone 11pro in midnight green from Telus, via phone. I received a confirmation email, with the order #, but when I click to see the status I get this message:“No order number foundPlease check your order number and try again.”The rep did ...

Rdoggydog by Just Moved In
  • 2 replies
  • 0 kudos

Calls dropping

I live in the Campbell River area and have been having a lot of problems with calls dropping on my cell phone, and some not connecting.I have a few friends having the same problem in different areas of town. This is been going on for over a month. I ...

Le1 by Just Moved In
  • 1 replies
  • 0 kudos

Poor Cell Service - Oak Ridges / Richmond Hill

Hi all,I live in the Oak Ridges/Richmond Hill area near Bayview and Stouffville Rd and consistently have poor reception in my home and neighbourhood. My calls will drop 99% of the time when passing by the intersection of Bayview and Stouffville Rd. I...

Hucyn by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Prepaid coverage

Does Telus prepaid have the same coverage as the regular post paid plans? Or is it more of a second tier coverage like Koodo or Public Mobile?