Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Transfer eSIM to new device

Hi,I received a new unlocked Pixel 6 Pro today and want to transfer the eSIM of my old Pixel 4 to it. Unfortunately, the battery of my old phone died so I can't use it to call the support. I'm also not able to visit a shop in the next few days. Is th...

bwap by Friendly Neighbour
  • 14272 Views
  • 14 replies
  • 0 kudos

voicemail notification

Hello Everyone! I just activated my Telus line on my iPhone 12 Pro with eSIM. I kept my old number for my previous provider.Right now, this is my main and only line on this phone.everything works fine except for voicemail. I'm not receiving voicemail...

zadigre by Friendly Neighbour
  • 4655 Views
  • 2 replies
  • 0 kudos

Resolved! Cannot call customer service

Hi! I cannot receive or make phone calls with my prepaid plan. It has been so since I got the card a month ago. I have managed by using mobile data and text messages but it would of course be great to at least be able to call the customer service. Es...

xxxxxxxxx by Just Moved In
  • 2426 Views
  • 3 replies
  • 0 kudos

Additional charges last three bills?

I am being charged for calls from my landline (Vonage). Hasn't happened until recently. I don't have forwarding on or use a Vonage app on cellphone. Huge bills. Any help appreciated

asrivast by Neighbour
  • 2220 Views
  • 5 replies
  • 0 kudos

Resolved! Coverage in Sarnia

While staying in Sarnia, Ontario in some areas the phone keeps switching to roaming. If I switch off rowing then the phone has no connection. Any solutions?

capthss by Just Moved In
  • 1076 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone 13 Pro Max Orders

Has anyone else ordered a iPhone 13 Pro Max recently? I have only received an email stating "thank you for your pre order" but the device has been out since September... so are they backordered? I cant even check my order status because the number do...

Resolved! E-Sims

How do I convert my Telus Sim to an E-Sim on my iPhone 13? I want to keep the same mobile number.

Renewal of mobility contract

Finished 2 years of mobility contract term. Now upgrading device and renewing contact for 2 more year, keeping same number and everythingWhy Am I being changed One time connection fee?It not a new connection, it’s an old connection with new contract,...

Tgandhi by Just Moved In
  • 1510 Views
  • 1 replies
  • 0 kudos

WiFi Calling Not Working with Building Intercom

My apartment building intercom is connected to my mobile number. I receive a call when someone buzzes my unit, and in turn I can talk to the person via my phone, as well as unlocking the front entrance door by pressing an option during the call. I ha...

zentrum by Just Moved In
  • 1995 Views
  • 1 replies
  • 0 kudos
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