Mobility Services
Forum discussion about TELUS Mobility services and solutions.
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Latest topics

Any suggestions to get Apple Watch 3 LTE activation to work?

I currently have a ticket raised to see if tech support can figure this out, but while I wait, any suggestions on how to get Apple Watch 3 to activate? Seems like I've tried just about everything:- Telus has confirmed that my account plan will suppor...

sick of waiting on hold

Can you please hire more people to answer the phones. I shouldn't have to wait over 20 minutes and counting to speak to someone about my bill. eta: 30 minutes and counting on hold now. I wrote an email last week explaining my problem to try to at lea...

Didds by Just Moved In
  • 2100 Views
  • 3 replies
  • 2 kudos

Wi-fi calling: buggy

I was trying to locate my phone so I called it. I realized where I had left before I could hear the phone ring. After I hung up and bout 7 seconds later (after I hung up), my cell phone started to ring and the CID showed my landline number.

Hmmmisme by Neighbour
  • 1115 Views
  • 1 replies
  • 0 kudos

No VOLTE for phones not purchased from Telus.

I was told by tech support yesterday that phones not purchased from Telus cannot access VOLTE. The phone in question is a Samsung Galaxy S7. Why is this information not available on either the website or at the local Telus Store?

Donald2 by Just Moved In
  • 3331 Views
  • 7 replies
  • 0 kudos

Wi-Fi Calling -Confirmed: Won't work with a VPN outside Canada

I just returned from the USA. I was doing everything I could to enable wifi calling on my iphone including disabling privacy (location services) and using VPNs with Canadian servers. I used both Tunnel Bear and Windscribe. Telus has gone through cons...

Dwayne888 by Good Samaritan
  • 2238 Views
  • 3 replies
  • 0 kudos

Nightmare on Telus Street

So, I tried to escalate with the following but there's a ridiculous 2000 character limit. I sent an abridged version of it anyhow, but I wanted to share it here in full as well. Hope you find my misery amusing. /s ------------------"Being eligible fo...

MadCat by Neighbour
  • 2134 Views
  • 3 replies
  • 0 kudos

How long do orders take?

I'm a new customer and I ordered my phone and plan on December 17th.I was wondering how long does it take for the order to process today would make it the 5th business day and it still says my order is being processed and I should receive between 5-7...

Tara89 by Connector
  • 8979 Views
  • 4 replies
  • 0 kudos