phone number change

[Yisroel]

I have called in to change my phone number since I preferred another area code, that asked a payment for that.

Is this the process? Do I have to pay for that? what is your experience?

[CJR]

Generally if call in or get the number changed in store there will be a fee involved unless changing provinces.  In order avoid the fee you should be able to change the number in your My TELUS account under Plans/Devices and manage my phone number.