Forum Discussion
Not receiving all calls/SMS
Google Pixel 9 Pro on Telus, switched from Koodo just over a year ago. When I first got the new phone I had issues with calls not consistently coming through. Out of 10 calls MAYBE 3 would come through, the rest would either go straight to voice mail or would just sound blank (dead) at the caller's end. After hours of Googling I tried turning off my 5G network and running on LTE instead. That worked for me... until the last few days.
Again, I'm not consistently getting phone calls. My call log doesn't show any missed calls. I only know someone has called if they leave a voicemail, because I'll get a notification for it. But my phone doesn't ring, and no missed call on the log.
Additionally, I'm now not receiving any SMS messages from my banks so I can log in. Up until two days ago I was getting all calls and all text messages.
In order to get a text from my bank I have to restart my phone. Then ALL the attempts come through at once upon restart.
PLEASE! I need a phone that actually WORKS! Google is FULL of complaints exactly like mine with NO SOLUTION.
No, my phone isn't silent, my spam filter on/off doesn't make a difference, changing networks doesn't make a difference, these numbers aren't blocked... I don't want to hear all the "obvious" solutions.
I have a year to go in my contract but if I'm not getting consistent service then I would say my contract is already breached and I think I want out now. This is ridiculous.
Does anyone - ANYONE - have a viable solution to this issue?
6 Replies
TELUS_SupportOfficial Support Team
Hi there, was an update done to your phone recently? For the moment I'm not finding anything related to a similar issue affection Pixel devices.
No, nothing that would coincide with this suddenly starting to happen again a year after it was a consistent issue when the phone was new.
- TELUS_Support
Gotcha. Your best bet then may be to speak with our Mobility team directly for further troubleshooting. Let us know if you'd like us to send a private message to get you connected!
- FuzzyLogic
Community Power User
Not sure if this is related as it wouldn't explain not getting some phone calls:
Is it possible you are in a location with poor/no cell signal?
Thanks for your reply. I don't think it's an issue with that particular bug, as texts from people seem to be coming through (I think? but maybe I'm just ignoring people because I don't know they've messaged me lol) but none of my security codes from any bank is coming through - I bank every day with 3 different banks and I've never had an issue, these are all the same numbers that have always contacted me. Turning spam filter off doesn't change it. And nope, just sitting here at home, same place I usually sit and work. So frustrating. My mom is elderly and I'm the emergency contact but I can't trust my phone to ring. I'm thinking of switching carriers.
To add: the only thing I've found others say the issue might be is an incomplete porting issue from one provider to the next (even if they piggyback networks). Most of the people I've seen with the same issue switched from one provider to another and ported their existing phone number. I switched from Koodo to Telus over a year ago so I doubt that's the issue but is it possible the porting has been incomplete all this time?
