Forum Discussion
Pre-authorized payment discount not active ?
Hi there,
I've been using Telus for a little bit more than 3 years now with 2 phone plans and 1 home service. Today, I learned about the pre-authorized payment discount that we can get on phone plans (and potentially on the home internet service too ?) and realized that I've never got it.
I am paying my bills with the pre-authorized payment from a checking account (not from a credit card), and from the research that I did, it looks like my plan should benefit from that discount.
Does anybody know if the EPP Unlimited 25GB 5G is really eligible for that discount ?
Is the PureFibre Internet 1.5G plan also eligible for that ?
Thanks in advance,
JC
3 Replies
Hello !
Thanks for your answer on that and for EPP info. I thought that it was treated the same as a normal plan as it's almost the same price, so it's good to know.
I double checked my home service and noticed that I was getting the 5CAD off from the pre authorized bank payments, so all good on that side.
Thanks again for the clarification :)
JC
TELUS_SupportOfficial Support Team
Happy to help JCL and I'm sure that a new version of your EPP plan will be available soon and it soon be compatible with the PAP discount. Feel free to contact the EPP team about it (1-866-848-3587) and keep us posted !
- TELUS_Support
Hi JCL, I don't think your EPP plan qualifies for the pre authorized payment discount but your PureFibre internet plan should qualify. Did you have your home internet services also setup on pre authorized bank payments?
