The only way to get help from Telus is to complain publicly

I got an error trying to connect my son's apple watch to his phone celular plan which tech support "didn't even have on their list" (I got 14, they had up to 11?) and I have spent the last four days trying to connect with someone who can help me. When I told the last agent (who thought I didn't know to use the watch app and spoke to me like it was my first day on earth. It's a telus problem not a did you unplug it and plug it back in problem) that I needed follow up on the ticket that was opened and if they could connect me to someone who could help they literally asked "why would I"? 

Unbelieable. I guess to keep collecting all of my money each month from phone and home services?