Hello, I am experiencing severely slow data in Beaumont, AB. This has been going on for at least a week now. I get signal and can use voice, but the data connection is so slow I can’t even perform a speed test. I have travelled a bit to different are...
Does anyone know why I can’t add a data topup while travelling? The app and telus online (web service) both syabI should be able to. The app tells me I’m ‘not eligible’ and the web service tells me ‘try again later’.
It amazes me when you contact loyalty department you get someone who doesn't care you are a long time customer. They make you wait long times and at the end they refuse o give you any reasonable deal but will give them to new customers. Then they giv...
The following text was received today from 5803. Seems "phishy".1) Is it legit?2) If so, why the confusing/shortened "bit.ly" URLs?"TELUS Exclusive: for a limited time, get up to 30% off select accessories.Visit your nearest TELUS store to shop the l...
Hello Telus. we are Koodo and TELUS mobility customers. Recently we have consistently experienced reception problems at Burnaby Metrotown, Downtown Vancouver, and inside most of the Costco shopping centers. Some of our friends who are Fido customers ...
Does this plan include roaming in the US? Or do the same $12/day charges still apply? Very frustrating not being able to talk with a person unless you want to wait 3 days.
I'm on an EPP plan. Does anyone know a way of contacting Telus other than by phone? I don't have time to wait 2 hours + on hold. There doesn't seem to be any live chat anymore and it refers me to an EPPCare e-mail address. But the e-mail address does...
My spouse and I have separate accounts, linked so I can see them both to pay the monthly bills for both. We are interested in the family account so we can save some money with the family discount. We are also both due for device upgrades. Question ab...
I moved out of Canada. My prepaid phone number is hooked up with my bank and registered at many services. I am cut off because Telus don't have roaming for prepaid. It seems I would need to get a new Telus sim to even move to monthly plans. Is this t...
I ported my number and for everyone except my wife, it shows the ported number. For her it comes up as the number Telus gave when they created the account.Weird or what, help!
