I recently purchased a new Samsung device, and transferred my number from the old phone ( cracked screen and outdated), to a new phone. Upon transfer I was charged by Telus as if I were a new customer, needing a new number and a new account. To the t...
Hi! I'm looking for new service, I'm from Toronto but will be in Duluth, MN frequently over the next year or so. I'm interested in finding out if the US plans would work if I got prepaid service? I'm not really interested in contracts or anything; th...
Telus loyalty means nothing They are more concerned about deals for new customers When you talk to a loyalty agent they talk down to you and seem like you are wasting their time Any long time customer should switch providers then sign up with Telus l...
Hello, I applied for a Mobility for Good application for seniors two weeks ago, I still haven't received any response yet. Also I emailed the dedicated email for that program for an update, no response. Is the program still active, or simply just tak...
My billing cycle ends today it’s my first bill and I’m kinda confused, it says my total is zero but it clearly shows my phone plan price and everything there, I payed it just to safe and early acouple weeks ago but i don’t know how it works will it b...
I am currently working during the daytime in Valemount, BC. I reported to Telus Mobility early last week that I was having spotty or no internet in downtown Valemount even though I have 3 bars of 5G. I was disappointed with the response that I got at...
I'm in Spain with a Pixel 3 XL. It isn't connecting to any networks. I've turned on roaming and tried resetting wifi + data settings. Please help, obviously with no service i can't debug easily.
What's the word on moving from one province to another? - will TELUS move my device from an Ontario service address to a BC service address? Any restrictions?- will TELUS port my number between provinces (e.g., use a 416 number as a "local" number in...
Hi, I am severly disappointed in the recent service I received from the escalation manager at Telus. I am currently traveling outside Canada and I had turned roaming off on my phone but for some reason the roaming got unblocked on its own (Telus mana...
I've been getting a ridiculous amount of spam and scam calls lately and it's super frustrating. Today alone I've had about 15 different calls starting from 5 in the morning. Does anyone know anything i can do to get rid of these calls or know someone...
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