Mobility Services
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Latest topics

New Activation Plan Problems

Got to love these out contract sales team. They called me because my family have home security services, TV and landline bundle then offered me a promotion price with the peace of mind plan for 65 dollars, did not explain first month would be full pr...

Best Plan to Keep Canadian Number

Hello, I will be travelling frequently to the USA and will be obtaining a permanent USA number. However, I need to keep my Canadian number currently with TELUS only to continue receiving text messages while in the USA (for 2FA authentication), no dat...

shazam by Neighbour
  • 1345 Views
  • 0 replies
  • 0 kudos

Resolved! Cellular Service in USA with Prepaid

Hello, I am on the Prepaid Nationwide Talk & Text 15, and will be travelling to the USA. Will I still be able to receive incoming texts? I do not need calling or data. Will my phone receive any cellular service at all?I am getting mixed feedback from...

shazam by Neighbour
  • 4071 Views
  • 4 replies
  • 0 kudos

No network connection.

Second time this week. Using my Galaxy A70 at home and suddenly the circle with a line appears in the notification area.Restarting the phone fixed it the first time. But so lucky the second time.I reset the network settings the first time before rest...

MrYoToad by Just Moved In
  • 3319 Views
  • 7 replies
  • 0 kudos

rural smart hub - connection fees?

Thinking of getting rural smart hub (in eligible area) Will only need it intermittently throughout the year though so think the no-term option for both the hub ($270) and the 100Gb ($70 per month) Question: will buy the hub outright ($270) and then s...

Ian_k by Just Moved In
  • 1184 Views
  • 0 replies
  • 0 kudos

Change Plans

I am trying to change my phone plan to the piece of mind plan because my 2 year commitment just ended, but when I go to select plans and devices and select change your plan it takes me to a mostly blank screen. I don't want to message them on Twitter...

Mic_79 by Neighbour
  • 2898 Views
  • 6 replies
  • 0 kudos

No internet when data on

Phone shows data on and lte arrows show transmission yet I go on a web page and it says no internet

Jz3 by Friendly Neighbour
  • 4824 Views
  • 12 replies
  • 0 kudos

Resolved! Long distance calls

If someone phones me long distance and it is a long distance call, will I be charged long distance?

Evy by Neighbour
  • 2329 Views
  • 5 replies
  • 0 kudos

Resolved! TELUS Will Not Send Me My Tracking Number

Hello, I am a new Telus customer and on Monday last week, I just ordered a Samsung Galaxy S21 Plus 5G Violet phone. They charged me the activation fee already and they have not sent out my phone yet. I have tried calling and emailing them but they ha...