Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Easy Roam

I switched to Telus from Fido expecting better service and for the most part it was pretty much the same. I did get unlimited data so the cost increase was justified I guess. I went into the US for the first time in two years and even tho everything ...

PeterH by Just Moved In
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Get a puk code via online support

My SIM is locked and I need my puk code to unlock it. The live chat only provides me the option to get a call back, which is pretty hard with a locked SIM. I haven't found a way to send an email, and I apparently can't call in. Is there any way to ge...

dmdspn by Just Moved In
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Time Zone Issue

Time Zone Issue. I live in the East Kootenays in BC, near the Alberta border. This part of BC is in the Mountain Time Zone, like Calgary and the rest of Alberta. Because I have a 250 area code, Telus treats my phone as if it lives in the Pacific Time...

tpcurley by Just Moved In
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Air time & data time

Planning to move to Calgary. Once I cancel my current plan I have in Winnipeg, can I simply buy some minutes/data from Telus to use on my current cell phone until I get settled in with a new cell company in Calgary? Can I keep my cell number? Hope th...

MissFancy by Just Moved In
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Cautionary Tale

I was a customer of Telus for many - many years. All Telus payments were set up with direct debit from an account and all paperless billing emails were filtered to a Telus folder and I never worried about anything. In April, I go to a Telus store to ...


i'm the only one with access to my account yet i keep receiving emails that data has been topped up even tho i haven't topped it up.. i've changed my password and stuff, but are there any other measures i can take?

Temporarily Switch to Can-US Plan?

Currently, we're on a Telus service agreement with our phone that expires in three months. If we travelled to the USA for a few days, would we be able to temporarily switch to the Unlimited 40 Canada-US plan for those few days and then switch back to...

Resolved! Wifi calling preferred not coming up

I am in the states for the winter and I am trying to use wifi calling when I can because of poor cell service. I have gone through the processOpening up phone apclicking on wifi calling but below that there is no option for wifi calling preferred onl...

fearnj by Just Moved In
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