08-03-2023 08:51 AM
Hi
Am using eSIM on my Samsung Galaxy S23 Ultra. There are no Voice mail but still the Voice mail notification icon is getting popped up.
08-03-2023 12:30 PM - edited 08-03-2023 12:35 PM
That's definitely odd. Are you using the visual voicemail app? If you'd like, our Mobility team could always look into your account to see if you've added it. If the original voicemail was deactivated (which can only be done by our Mobility team) it shouldn't be giving you notifications. One thing to note though is, if it was deactivated but you've since changed your plan, it'd automatically reactivate so you'd need our team to remove it again!
08-03-2023 01:56 PM
Possibly clear the cache and data. More here:
How to remove voicemail notifications from your Samsung phone | Samsung UK