TELUS Neighbourhood

Sherpaderp

Like everyone else I took advantage of a Black Friday plan deal. I ported my number from Telus to Public Mobile. I want to make sure my previous pre-paid plan with Telus is cancelled. When I click on "Device and Plan summary" and get the message "une...

Sherpaderp

Does anyone else get text promotions from Telus? The latest one they were offering was $25 for 6gb of data if you switched to a rate plan. After calling the number in the text, they went through confirming my name and address. Then they asked for my ...

Sherpaderp · 06-16-2021

Recently changed my mobile plan to Nationwide Talk & Text 15. Now whenever I try to access my "Change Plans and Addons" tab I get the message "sorry there was a unexpected error. Please try again later." It's been like this for two days now.

Sherpaderp · 08-07-2020

Anyone know how long it takes before an Item ships? I purchased a phone that was in stock on August 1st and received an email that the order was submitted for shipment two days later. It's been a week since I placed the order. Is anyone else facing s...

Sherpaderp

Thanks!

Sherpaderp

That puts my mind at ease. Spent most of the day slightly stressed thinking it was a phishing scam. I did give the rep my drivers licence number. But I got suspicious when he asked for my SIN. I think id be more comfortable doing my plan upgrades ins...

Sherpaderp

Thanks for the response. Just thought it was a strange request since I've been on a pre-paid plan since 2018 that I've been paying with a credit card. Just assumed telus would already have enough information on me to make the upgrade process easy.

Sherpaderp

Apologies if this is the wrong forum. The number is 1 866 448 8029

Sherpaderp · 06-16-2021

This is probably the first time I've changed the plan in two years. I'll try contacting support directly. Thanks for the reply!

TELUS Neighbourhood

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