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10-12-2023 06:24 PM
Does anyone else get text promotions from Telus? The latest one they were offering was $25 for 6gb of data if you switched to a rate plan. After calling the number in the text, they went through confirming my name and address. Then they asked for my SIN number as part of a credit check. Which was a huge red flag.
I'm assuming it's not telus policy to ask for SIN numbers?
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10-12-2023 11:08 PM
That's a legit TELUS number and as long as you dialed it it's safe. Don't trust caller ID with that number as it can be spoofed.
Running a credit check is common practice. I don't know if a SIN is absolutely necessary for that or not.
Running a credit check is common practice. I don't know if a SIN is absolutely necessary for that or not.
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10-12-2023 06:42 PM - edited 10-12-2023 06:46 PM
What's the number in the text message that you called?
@dru or @A-B , this post should probably be moved to the Mobility forum. @Sherpaderp the Security forum is actually for the home security products/services that Telus sells. Not your fault as it can be confusing.
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10-12-2023 07:36 PM
Apologies if this is the wrong forum.
The number is 1 866 448 8029
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10-12-2023 11:08 PM
That's a legit TELUS number and as long as you dialed it it's safe. Don't trust caller ID with that number as it can be spoofed.
Running a credit check is common practice. I don't know if a SIN is absolutely necessary for that or not.
Running a credit check is common practice. I don't know if a SIN is absolutely necessary for that or not.
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10-12-2023 11:40 PM
Thanks for the response.
Just thought it was a strange request since I've been on a pre-paid plan since 2018 that I've been paying with a credit card.
Just assumed telus would already have enough information on me to make the upgrade process easy.
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10-13-2023 12:13 AM - edited 10-13-2023 01:06 AM
It is a legit offer for a pre-paid to postpaid plan migration. Postpaid plans do require a credit check which requires 2 pieces of ID. A SIN may be requested but you can decline and go with one of the other options (e.g., Driver's License, Provincial ID card, passport, etc.)
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10-13-2023 12:28 AM
That puts my mind at ease. Spent most of the day slightly stressed thinking it was a phishing scam. I did give the rep my drivers licence number. But I got suspicious when he asked for my SIN.
I think id be more comfortable doing my plan upgrades instore.
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10-13-2023 01:01 PM
@Sherpaderp wrote:I think id be more comfortable doing my plan upgrades instore.
I agree, I don't like giving out any info over the phone more sensitive than my address and phone number.
