Telus text promotions?

[Sherpaderp]

Does anyone else get text promotions from Telus? The latest one they were offering was $25 for 6gb of data if you switched to a rate plan. After calling the number in the text, they went through confirming my name and address. Then they asked for my SIN number as part of a credit check. Which was a huge red flag.

I'm assuming it's not telus policy to ask for SIN numbers?

[xray]

What's the number in the text message that you called?

@dru or @A-B , this post should probably be moved to the Mobility forum. @Sherpaderp the Security forum is actually for the home security products/services that Telus sells. Not your fault as it can be confusing.

[Sherpaderp]

Apologies if this is the wrong forum.

The number is 1 866 448 8029

[xray · Accepted solution]

That's a legit TELUS number and as long as you dialed it it's safe. Don't trust caller ID with that number as it can be spoofed.

Running a credit check is common practice. I don't know if a SIN is absolutely necessary for that or not.

[Sherpaderp]

Thanks for the response. 

Just thought it was a strange request since I've been on a pre-paid plan since 2018 that I've been paying with a credit card.

Just assumed telus would already have enough information on me to make the upgrade process easy.

[dru]

It is a legit offer for a pre-paid to postpaid plan migration. Postpaid plans do require a credit check which requires 2 pieces of ID. A SIN may be requested but you can decline and go with one of the other options (e.g., Driver's License, Provincial ID card, passport, etc.)

[Sherpaderp]

That puts my mind at ease. Spent most of the day slightly stressed thinking it was a phishing scam. I did give the rep my drivers licence number. But I got suspicious when he asked for my SIN.

I think id be more comfortable doing my plan upgrades instore.

[xray]

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@Sherpaderp wrote:

I think id be more comfortable doing my plan upgrades instore.

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I agree, I don't like giving out any info over the phone more sensitive than my address and phone number.