Forum Discussion
Difficulty Retrieving Past Invoices and Support Issues
This is about invoices, attempting to find the first five months of the year & being unable to. Why? In June due to spotty rural-mobility-internet Telus switched me to a new mobility internet mode, attached to the exterior of my home. The previous service ran through a small in-home box with a Sim card -- both services are/were with Telus Mobility.
Fast forward to needing to submit invoices for the year and attempting to download them: they are available June -December but not January - May.
Asking the support ChatBot for help was like asking my dog to empty the dishwasher. Totally useless.
I called for support and after many (many) stretched out minutes of my life a human named Herbert told me he'd help me. He even asked how my day was going 🤪
AND YET. After me sharing the account number of the previous connection, I was told that it didn't exist. Also NO he couldn't pass me through to anyone at all to discuss this with because, as he patiently explained several times to my incredulous ears, my account didn't exist. So I couldn't be helped. Despite me having several years worth of emails reminding me of my many preauthorized payments!
Eventually he put me on hold to reconfirm with his supervisor that indeed he was unable to help me. And that was the last of Telus's human help. Me, I waited on hold there for 20 more minutes. Truly a fool for expending my last shred of faith. The agent never returned to the call.
If it wasn't for really needing the $500 of paid invoices, I wouldn't be typing this. Before I arrived here in the 'neighbourhood' (🤮) I searched the Telus website for 'human customer service' – they offered me GenAI Support Tool (🤮).
And now, having read this far, you understand the title of this post: so many lols with the chaos of telus. And if any helpful soul out there in the 'hood has any recommendations about how to access the early-year invoices I'd be charmed for sure. Until then, I'll be over here scrolling telus's collection of cute animals. So calming.
2 Replies
Hello TELUS_Support​: I have sent numerous direct messages to you regarding your offer of help. Alas, nary a response has come my way. It's ironic that I receive actual EMAILS notifying me that a Telus team member is awaiting my response and yet there are no message in my 'neighbourhood inbox'. I never thought I'd be advocating for email support but here we are. I won't post my email address here but I have sent it to you by DM. The ongoing case of Telus and the Enigma of Customer Service.
TELUS_SupportOfficial Support Team
Hi, we completely understand your frustration and want to help make this right. Please feel free to send a private message to TELUS_Support with your account details. Thank you for your patience—we appreciate you bringing this to our attention.
