Forum Discussion
Try to port over a phone
This has been an absolute pain.
I currently have a public mobile phone plan (they are owned by Telus)
I received a promo offer from Telus through my public mobility email.
I go to use the promo on-line, and Telus keeps telling me that it is an invalid number (it is an active promo)
If I sign into my Telus internet account, it keeps telling me that I don't have a cell phone account with them (I know). And won't allow me to proceed.
When I try to go on-line as a new customer, it won't accept the promo code and tells me that it is invalid.
When I phoned in as an existing customer, they told me they had to transfer me to retention???, after 20 minutes on hold, I hung up.
Any suggestions
3 Replies
Sort of.
It still is in process, they are supposed to be phoning me some time today to complete it.
For some reason they couldn't find my phone number in the system, so they assigned a temporary number.
And on top of that when the contract was emailed to me, it did not include the correct monthly charges ($30 more then agreed)
Go into a store and sign contract in person if you can.
TELUS_SupportOfficial Support Team
Hello billreid1965, were you finally able to get some help regarding your transfert ?
