Forum Discussion
Trouble Porting In from SpeakOut to TELUS Prepaid
I’m trying to port my number from SpeakOut to TELUS Prepaid and haven’t been able to get help either online or by phone. I’m wondering if anyone else has had the same issue or found a solution.
Here’s what I’ve done so far:
- I purchased a TELUS prepaid plan, set up my account, and was assigned a temporary phone number.
- When I dial *611 on my TELUS SIM, I’m redirected to the virtual assistant.
- I asked about porting my number, and it told me to call 1-855-251-2601 or 1-855-278-2808, but both numbers are no longer in service.
- I then messaged TELUS support through this forum. They asked for my phone number and IMEI, but said they couldn’t help because I couldn’t provide an account number, which SpeakOut doesn’t assign account numbers. They gave me another number 1-877-868-3587 to try.
- When I call it, I enter my old number and my TELUS temporary number. The system says it’s retrieving my information, plays music for a few seconds, then cuts to an automated message saying there was no input from me. It then prompts me to re-enter the TELUS number and loops back to the virtual assistant again.
At this point, I can’t seem to reach a real person, and I’m completely stuck.
Has anyone successfully ported in from SpeakOut to TELUS prepaid? Is there another way to do this without an account number? If porting prepaid numbers isn’t supported, does anyone know if TELUS would at least provide a refund?
Thanks.
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