Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Time Zone Issue

Time Zone Issue. I live in the East Kootenays in BC, near the Alberta border. This part of BC is in the Mountain Time Zone, like Calgary and the rest of Alberta. Because I have a 250 area code, Telus treats my phone as if it lives in the Pacific Time...

tpcurley by Just Moved In
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  • 2 replies
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Air time & data time

Planning to move to Calgary. Once I cancel my current plan I have in Winnipeg, can I simply buy some minutes/data from Telus to use on my current cell phone until I get settled in with a new cell company in Calgary? Can I keep my cell number? Hope th...

MissFancy by Just Moved In
  • 741 Views
  • 2 replies
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Cautionary Tale

I was a customer of Telus for many - many years. All Telus payments were set up with direct debit from an account and all paperless billing emails were filtered to a Telus folder and I never worried about anything. In April, I go to a Telus store to ...

data??

i'm the only one with access to my account yet i keep receiving emails that data has been topped up even tho i haven't topped it up.. i've changed my password and stuff, but are there any other measures i can take?

Temporarily Switch to Can-US Plan?

Currently, we're on a Telus service agreement with our phone that expires in three months. If we travelled to the USA for a few days, would we be able to temporarily switch to the Unlimited 40 Canada-US plan for those few days and then switch back to...

Resolved! Wifi calling preferred not coming up

I am in the states for the winter and I am trying to use wifi calling when I can because of poor cell service. I have gone through the processOpening up phone apclicking on wifi calling but below that there is no option for wifi calling preferred onl...

fearnj by Just Moved In
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  • 2 replies
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Resolved! Sharable Unlimited Plans?

Right now on our account we have two iPhones with 10GB Peace of Mind plans. If we upgrade one of those plans to a 40GB Unlimited plan, would this data be sharable across the two iPhones? If not, would upgrading both plans to a 40GB Unlimited plan mak...

Resolved! First is not equal to current or proper owner

I've brought this issue with pretty much everyone at TELUS Support almost a year ago. I bought a phone on a person to person transaction. I used the device for almost 2 months without a hinge. Then one day out of the blue the phone stopped working. A...

wmendez by Neighbour
  • 2263 Views
  • 9 replies
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Resolved! Poor Cell Coverage Reception Fleetwood

This is my first post on here, so if this has already been brought up, I apologize for the repetition of it, but I did not see any post pertaining to this subject. Ever since covid-19 hit, the reception has gone from spotty to down right sub-sub-par....

nsmithe by Just Moved In
  • 996 Views
  • 2 replies
  • 1 kudos

Unknown phone numbers and charges showing up on my bill!

Hi, I've been issued a bill which has phone numbers i do not own. I have a total of 4 lines registered to me but the bill shows 6 numbers (2 unknown). I've called Telus and registered a complaint. Case Id 14309669. I didn't hear from them and i subse...