Mobility Services
Forum discussion about TELUS Mobility services and solutions.
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Latest topics

Wangiri (one ring drop) spam

I am receiving hundreds of one-ring drop spam calls daily. I have unknown caller notifications turned off, but my Fitbit still buzzes. I need to receive intentional calls for work. What is Telus doing to control this abuse of their network?

MatthewF by Just Moved In
  • 886 Views
  • 1 replies
  • 0 kudos

2-Step Verification for Twitter

Back in 2016, I wasn't able to receive 2FA codes for Twitter when I was with Telus. Now that it's 2020 and I'm with Bell, I'dl ike to switch back to Telus if this is now available. Back in 2016, Twitter told me Telus wasn't supported. I sent a DM to ...

KevinF by Just Moved In
  • 749 Views
  • 1 replies
  • 0 kudos

Resolved! Voice Mail retrieval from the US

When I call in to my Telus number from a US phone I get to the greeting but when I dial * to interrupt it I get disconnected and can't get my voice mails.

TrevW by Just Moved In
  • 1490 Views
  • 3 replies
  • 0 kudos

5G Costs On Plans

Anyone know how much TELUS is going to charge for 5G? it looks like Bell and Rogers are charging, but I'm curious about TELUS too.

Flanuck by Just Moved In
  • 1621 Views
  • 4 replies
  • 0 kudos

Unable to contact telus webstore for an order return

Hi,I have not been able to get in touch with anyone regarding an Telus webstore order return. I have tried emailing "telusorders@telus.com" multiple times with no response/acknowledgement whatsoever for more than 5 days.The customer service contact n...

Just got scammed on BIB S20 Plus be careful people

I have an offer for an s20 plus on bring it back for 14.17 a month for 2 years and 320$ after to keep it and I have proof in my account of this and Telus reps and supervisors say it's a mistake, that they'll correct the offer but in reality it's 620$...

Voicemail Retrieval

What is the voicemail Retrieval number for Fort McMurray Alberta?I know I can access directly from my phone, and also by calling my cell from another phone and interupting my greeting, but isn't there a retrieval number also I can call, enter my mail...

Sarah6980 by Just Moved In
  • 566 Views
  • 0 replies
  • 0 kudos

Cannot contact the Telus Online Order Services

I have ordered a new phone for my son and daughter. My sons phone shipped and was just left on our front step by a courier. The other phone was sent via Canada Post and the tracking states that it was delivered to our mailbox but we did NOT receive t...