yesterday
My whole time with Telus so far has been vastly unpleasant (I'm sorry lol but it's true) but I recently had a great experience. I can't find a feedback form, so I wanted to say here quickly: a couple weeks ago I called Telus to fix a goof-up I made with double billing my watch plan. I was charged a $60 setup fee plus a plan for a phantom watch I did not own, but the customer service agent, Sally, fixed it right away. When it came to billing time, I found the $60 fee still on my bill. I tried to reach out to Telus' customer service via the online chat assist, but it er, didn't recognize my 368 number as a Canadian phone. My Telus number.
So I went to the store instead, and they were unable to help. I figured I'd spend a few hours trying to sit on hold, which I didn't really have with work - but Sally had already called *me* while I was driving home, apologized for missing that line, fixed the problem, and fixed my bill. I've literally been telling all my friends what a pleasant experience I had all day.
This is the old school Telus service I used to love!!
I still don't use the phone (bruh the S24 Ultra is the size of my MacBook, I'd have to start wearing it on my tummy like a Teletubby), definitely have not touched the watch, and use about 1g of my data 😂 nonetheless, I am a much happier customer than before. If there is anyone on the Telus team who could pass my appreciation on, please do. It is well earned!!
yesterday
We definitely will, and we very much appreciate your patience with this. By all means feel free to send us a private message here as well if you ever have any questions or concerns!