Here’s my experience:
Have an order on its way now in transit.
Spent 8 hours on the phone over 3 days trying to get a device change on the order before it was shipped.
Was transferred multiple times to multiple teams and agents with a promise of “a message will be sent to the winback team” for call back.
Did not happen.
It appears now the only option is to return the device via courier and the existing plan may be forfeited.
I’m not sure what else to do and still not sure why it cant be exchanged for a different brand of phone at a store.
Are there any other options?
