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Prepaid eSIM activated but not working

William8
Neighbour

Activated a Prepaid eSIM for the $100/365 days plan with the BONUS100 in store with a rep, however, when I try to call I get an insufficient balance or no phone plan.

2 REPLIES 2

NFtoBC
Community Power User
Community Power User

Sounds like a step was missed along the way. Have you made sure the account was topped up with the $100 plus taxes, and then the $100 plan selected, which will have taxes attached?

 

NFtoBC
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TELUS_Support
Official Support Team
Official Support Team

As @NFtoBC  mentioned, you need to top up the account with the $100 and then add the plan. If you are missing the bonus, just send us a private message and we can help add that for you. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.