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Can't activate my prepaid SIM card

TripleO7
Just Moved In

Hello everyone.

 

I have recently bought a prepaid SIM card and a phone from my local Telus store, however, when I try to activate sai card on the website (https://www.telus.com/mobility/prepaid-activations), the billing action always fails (https://www.telus.com/mobility/prepaid-activations/billing-failed). Is there any reason why or ways to get around this inevitable error ? I'll also add that the "billing failed" page doesnt feel like it is the way it should (picture included).Capture d’écran 2025-02-08 193658.png

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