I reached the end of my 2 year bring it back (BIB) agreement and was not pleased with the Telus renewal options so I switched to Bell. I tried to return my phone to a store before the agreement expiry date and they said I had to get a return label online. When I called online they sent me back to a store, but the store would only accept it in return for a visa prepaid card for 75% of the buyout amount (the phone is 100% ok). I refused that and called online again, stating that I want to return the phone and not pay the buyout amount of $450. They said that the bring it back return option at no charge is no longer available, despite my trying before the expiry date. This is so frustrating does anyone have ideas?
