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princess281979's avatar
2 years ago
Solved

Bring it back return with Canada post on Strike

I have a phone to return to Telus through the bring it back program. Now that Canada post is on strike do I just ship it via a courier service and pay out of pocket or? 

  • Yes, at participating locations. For a list of stores, click here. Click on locations near you to view their store profile and look for Bring-it-Back under Product and Services.

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  • Telus actually sent me a message and said to wait until the strike was over and use the label they sent me then. 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Have you initiated the Bring it back process yet? You do have 90 days (+30 days grace) from the end of term date to return the device. Are you in a position to return it to a store?

     

    • JasGrand's avatar
      JasGrand
      Neighbour

      Are we able to return it to the store rather than shipping it out?

       

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Yes, at participating locations. For a list of stores, click here. Click on locations near you to view their store profile and look for Bring-it-Back under Product and Services.