Forum Discussion
Billing Issue
I have been trying to resolve an overbilling issue since late December. Having no luck, I escalated my issue using the link on the Support site and was issued a Request ID. This was done on Jan-21-2026. As of today, February 11, 2026 I have not had any reply to my request for resolution. Can someone with the authority to resolve my issue please contact me by phone not later than Friday, February 13, 2026? If this cannot be done I will seek alternative means to escalate the matter.
Regards,
Michael Bishop
604-644-3024
4 Replies
The credits that I was promised are still not posted to my account. Please post on the next business day and send me a confirmation once done. Thank you.
TELUS_SupportOfficial Support Team
Hello bishopm, can you give us more details regarding the service in question please ? Is this related to your home or mobile service ? Thanks !
- It is for my business mobility. The fact that you haven’t even looked at my on line service notice is unacceptable.Sent from my iPhone
- TELUS_Support
For the moment we can't access your TELUS account for privacy/security reasons. We'll need to send you a private message in order to gain access.
