Forum Discussion

bishopm's avatar
bishopm
Neighbour
22 days ago

Billing Issue

I have been trying to resolve an overbilling issue since late December.  Having no luck, I escalated my issue using the link on the Support site and was issued a Request ID.  This was done on Jan-21-...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
21 days ago

Hello bishopm, can you give us more details regarding the service in question please ? Is this related to your home or mobile service ? Thanks !

  • bishopm's avatar
    bishopm
    Neighbour
    21 days ago
    It is for my business mobility. The fact that you haven’t even looked at my on line service notice is unacceptable.


    Sent from my iPhone
    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      21 days ago

      For the moment we can't access your TELUS account for privacy/security reasons. We'll need to send you a private message in order to gain access.

Related Content