cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Shady scamming practice

BVH
Neighbour

Nov 29: order placed for 2 lines for Telus mobility, with sim card and phone. Was told plan fee starts when lines get ported over

Dec 2: received sim cards and ported 2 lines over

Dec 5: received first bill for service from Dec 2 to  Jan 1, AND prorated service for Nov 29-Dec 1. 

In what world does Telus think it is legitimate to charge for services when no service was provided? The 3 days between Nov 29 to Dec 1, my service was not with Telus. The sim cards were in transit. Why does Telus doing these shady practices to scam consumers? Order date does not mean service start date!

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi @BVH - we can help with this situation. Please keep an eye out on your inbox for a message from us


If our reply resolved your issue, please click on Accept as Solution to help others in the community.