Adding an account manager

[lktaylor]

I would like to add one of the subscribers on my mobility account as a Manager but they do not exist in the list of users and are not in the pending list.  How do they submit a request so that they show up in the pending list where I can approve?

[TELUS_Support]

If the subscriber you'd like to add as a Manager doesn't appear in the list of users or the pending list, they will need to follow these steps to submit a request for approval:

• Log in or Create an Account:
  The subscriber must log in to their own TELUS account at TELUS My Account. If they don’t have an account yet, they’ll need to create one.
• Link Their Number to the Account:
  They should ensure their mobile number is linked to their TELUS My Account profile. If it isn’t already linked, they can do this by selecting "Add a Service" and following the prompts.
• Request Manager Access:
  Once logged in, they can request Manager access. This will notify the account owner (you) so that you can approve their request.