Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Cellular Coverage near Boyne Lake, Alberta

The area in question is also called Floatingstone Lake Community. This past summer, TELUS tried to sell me their 5G Internet service by claiming it was available in my area. It did not work and I cancelled the plan after only 2 days of trying it out....

MCooper1 by Just Moved In
  • 1 replies
  • 0 kudos

Voicemail Notification not staying

Hey!My voicemail notifications are disappearing before I get a chance to read them. This was not happening on my old carrier. Switched to Telus a couple weeks back and noticed it happening. Using a Samsung Galaxy S21

jdeconto by Just Moved In
  • 1 replies
  • 0 kudos

Smartwatch support on sub-brand Kodoo

Hi Telus!I am with you on my home internet, which works great! Thanks!I am indirectly with you on my cell phone with a great plan from Kodoo, which also works great! Thanks again!But I would like you to stay on top of your game, and for that I would ...

Shoany89 by Just Moved In
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New fee for calling Telus Agent

Phoned into the Retention Dept to see if they would match a Telus plan I received from PC Mobility. It was not offered on any Self Serve Telus website so I couldn't switch to it myself. They did match & a bit better but charged $15 for using an Agent...

eireen by Organizer
  • 2 replies
  • 0 kudos

Resolved! Lost phone

I have lost new iphone 15 pro which i purchased 3 months ago. I reported this to telus and meanwhile got a replacement sim on same number. The insurance providor asurion did not consider my claim request even after 3 claim request as they say the ser...

Ds1994 by Neighbour
  • 4 replies
  • 0 kudos

Customer service or lack thereof

So... after years of being a loyal Telus customer I may be ready to give up. We moved to northern BC in October and canceled our home phone at that time. We now live where we have good cell service. My husbands cell plan expired and we need a new SIm...

how do i use unlimited one number?

just recently i purchased unlimited one number, but i have yet to figure out how to link the phone number i want to it. ive tried asking the virtual assistant and reading other forum posts here with a similar problem, but none of them have actually g...

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