Why is chat always closed?
Since Black Friday, I have not been able to chat. It tells me to check the business hours, but that says chat is available 24/7. I need to chat with an agent and it just keeps telling me they're closed.
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Text Loyalty offer from 5458 short code but not available
I was sent a loyalty offer through text from the Telus short code. It has a link to the telus site where the offer should be but nothing works, the offer is also neither in my App with login or Web with login. I tried calling an agent who could not m...
Account Suspended
I’m a new Telus business customer. I ordered 6 phones, which finally arrived a few days ago after some delays at the Purolator office. When I went to set them up, I noticed my account is suspended. I believe it’s suspended as I attempted to cancel my...
Resolved! can't activate disney plus subscription
I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been re...
Bad data speeds since May 2024...was better before...
Since May of this year my samsung galaxy s24 ultra download and upload speeds are so bad.. Before may I was getting around 400-500mbps down... Not anymore... It's been always I mean always at 120-160mbps down.. Upload not good too... Surrey, BC area ...
South West Edmonton Cell Service
I have been living in the Keswick/Windermer/SW area of Edmonton since 2016 and we keep getting told by Telus that, it’s a “new” area, hence the bad cell service. The dead zones around the SW are an absolute JOKE. For what we’re being charged, somethi...
Resolved! SIM move from locked iPhone to new unlocked iPhone.
I presently have an iPhone 7 Plus that is locked to Telus. Can I move the SIM card from the iPhone 7 Plus to a new unlocked iPhone 15 Plus purchased from Apple as is or do I need to have my iPhone 7 Plus unlocked before moving to the new phone? If I ...
Resolved! Link Pixel watch with different phone number under the same family plan
Hi, As part of the black Friday deal I got 4 lines and 2 pixel watches. When I check my Telus app, I found one of the watch has been linked with the wrong number in my family account. I am wondering if I will need to contact Telus to make the switch ...
Stuck in a loop trying to port in, please help
I purchased a Telus prepaid, registered the account and logged in, I have a temporary telephone number. I dial 611 with my new telus sim installed, it forces me to deal with a virtual assistant, I asked for help to Port number in from my old carrier,...
Resolved! Black Friday order is not processed
I ordered a mobility plan with eSIM during black Friday and it is still not processed. I really want to get it before next Monday due to some personal issue.I am asking here as I I were not able to call in (always need to wait) and there is no online...
