04-19-2022 12:17 AM
04-19-2022 02:00 AM
Drop into a Telus store and see what can be done. I feel some information is missing to properly answer your issue.
04-19-2022 11:13 AM
Are you the original owner of the phone?
Enter the EMEI of your phone on this website to check the status:
https://www.devicecheck.ca/check-status-device-canada/