Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

How do I download the Home Phone App

Greetings, I just found out about an app called the Home Phone App. I found it by Logging into Telus > clicking "Home Phone" at the top > "Changing your display name", Home Phone App is under "Add-on Features". When I click "Android App on Google Pla...

Shane by Leader
  • 3 replies
  • 0 kudos

Resolved! Shareable Data, Plan vs App

I just got a new plan and it's 10mb of shareable data, but when I go on the app or check data usage it shows that I only have 5. Anyone else with this issue?

Erin17 by Neighbour
  • 3 replies
  • 0 kudos

Resolved! Wi-Fi calling activation Galaxy S9

I just bought a Telus Galaxy S9 for the sole reason that I need wifi calling. Turns out that it is not that simple. Telus have stuck a bunch of pages on the backend of the simple toggle button to turn it on that ask you to review a User Agreement, th...

skibum by Neighbour
  • 2 replies
  • 0 kudos

Wifi calling

I have confirmed it's enabled on my account and turned on in my device but is not working. Says network not available when I try to call without service but good wifi. Is there anything linked to the sim card? Mine is a few years old, do I need to up...

Bucky676 by Friendly Neighbour
  • 9 replies
  • 0 kudos

Resolved! Can't turn off incoming caller ID block

Hello,With working from home and occasionally needing to use my personal cell to call outside clients, I've been blocking my outgoing caller ID with #31#. Yesterday I went to do this again, but instead of googling the code, (I thought I had it memori...

Mrrrrrrrr by Just Moved In
  • 2 replies
  • 0 kudos

No data on 3g

Hey,I only get data on LTE. I live in a poor service area and frequency switch to 3g. But whenever my phone switches I lose data. Way better signal on 3g but yet no data, not even slow data. Did Telus discontinue 3g data?

Bucky676 by Friendly Neighbour
  • 2 replies
  • 0 kudos

Question about iphone constantly going into no service

My wife and I both have iphone with Telus, I have a iphone 8 and she has a iphone 6. For the past couple weeks at our house we don't have the best service her like 2-3 bars but anyways for some reason her phone will go to no service even with my telu...

Doanvonp by Neighbour
  • 7 replies
  • 0 kudos

Resolved! Switching from a prepaid to postpaid plan online?

Hi,I am having trouble purchasing the 75$ peace of mind plan online (with bring your own device). I currently have a prepaid plan with Telus. When going through the website I am prompted to log out and create a new mobility account (like this: https:...

Pixel 3xl to iPhone Photo Messages

MMS photo messages to iPhone enabled family members in US do not arrive from our Pixels. Their carrier is xFinity -- is there anything that needs to be done other than making sure the iPhone MMS setting is turned on?