Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Weak signal or no service now that I upgraded to iPhone 8

So I recently upgraded from an iPhone 6s to an iPhone 8 Plus. With my 6s I never had issues with getting good signal. But with my 8 I am having crappy cell service all the time. Even getting NoService sometimes. Can’t make calls and it takes forever ...

Stacib by Just Moved In
  • 2924 Views
  • 2 replies
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Resolved! So these new unlimited plans

Can I switch to that new payment plan on my s10 I got a few months ago or would I have to pay the whole balance I'm exetremely interested in your new unlimited data mobility plans.

Microcell/picocell

I have a vacation home in the US. Does TELUS have a microcell that can be connected to an AT&T router to boost the cell signal? I have connected an AT&T microcell but my TELUS phone won’t connect to it. I have WIFI calling setup but I’m not receiving...

SD2019 by Just Moved In
  • 4457 Views
  • 2 replies
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Resolved! Roaming charges

So we have a phone plan with Telus and we live on Vancouver Island. We head up island to camp at China beach and we get charged roaming charges. We paddle off of Sidney we get charged roaming charges. Each time we call to explain. This time they say ...

Jfast by Just Moved In
  • 8701 Views
  • 10 replies
  • 1 kudos

Data overage

Wondering if anyone else has had a similar situation and can offer advice.I have 5gb of data on my monthly plan and NEVER go over it.Yesterday, while at work, I received a message from telus at 12:54 stating I had used 50% of my data.At 12:57 I recei...

Megan14 by Just Moved In
  • 2069 Views
  • 1 replies
  • 0 kudos

home phone 2 go

How do i get this app (home phone 2 go) to work properly. I have given it permission to use the microphone but no one can hear me. I can dial and hear the other person ok. If I call my landline with the app I can hear myself so the mike is working in...

MrE by Advocate
  • 3177 Views
  • 2 replies
  • 0 kudos

Samsung S10e Wifi calling issue- Expired Page

I am trying to enable wifi calling for my new S10e phone. I can successfully enable it, however, when it asks my cell number to register it, it doesn't work and says: "Page Expired: The page you are trying to access is no longer available". any ideas...

Esmaili by Just Moved In
  • 3986 Views
  • 2 replies
  • 1 kudos

Email

My email account will not send or receive mail. Was working this morning.

57 by Just Moved In
  • 1979 Views
  • 1 replies
  • 0 kudos

Looking to buy a phone from europe, will telus work?

Looking to buy a phone from europe, will telus support this phone, LTE and all? If not, are there any other canadian networks that will? Here are the network bands the phone supports:LTE FDD: B1/B2/B3/B4/B5/B7/B8/B20/B28LTE TDD: B38/B40WCDMA: B1/B2/B...

akjn435 by Neighbour
  • 3625 Views
  • 5 replies
  • 0 kudos

Lost WiFi calling on Samsung S9

This is a strange one, I had Wi-Fi calling working on my Samsung S9, but after the phone board was recently replaced due to unrelated issues, the option for Wifi calling is missing in the phone settings (but I've gained a non-functional but shaded Wi...

JN3 by Just Moved In
  • 2782 Views
  • 2 replies
  • 0 kudos