Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Switching to old device with balance still on new device

This may be a stupid question but not 100% on this. I got a Samsung Galaxy S8 last year (2017) & it is now currently crapping out on me exactly 1 year later. I still have a 400 some dollar balance left on it. Can I just put my SIM card back into my o...

Resolved! No service despite Telus coverage map

Twsp 310 west of hwy 22. Coverage map says there should be service for most of this area, but I have driven through it and there was no service. Hearing that people in the area are having issues, especially with their smart hubs. Anyone heard anythin...

cdrybrown by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Cell phone service from the US

2 new cell towers have been built in Maple Falls & Glacier, Washington. Many Canadian customers can access T-Mobil but as a Telus customer I can not seem to. Will Telus customers be able to connect soon? There are many Canadians in this area with Rec...

DonnaB604 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! WiFi Calling

Every time I try to set up my new device for WiFi calling, the Telus mobility page says my number isn't in the system.

Phoenix by Neighbour
  • 11 replies
  • 0 kudos

Resolved! Unlocking sim code

Hi, I just registered here at the neighborhood. My question is that if possible to ask for the code to telus and unlock my moto g3 but I'm here in Philippines my aunt is currently having a vacation here and she give me this mobile but I can't use ano...

Imbey by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Prepaid SIM card online activation

I try to activate my newly purchased SIM card in m’y European iPhone 6 which is unlocked. The SIM card number is validated, but when I enter all the personal information, it doesn’t want to proceed further. I’ve been trying for 3 days (thinking the s...

AlexiaS by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Wifi Calling...

Can you guys please bring Wifi Calling to the Samsung Galaxy s9 please?

Dxnato by Just Moved In
  • 40 replies
  • 1 kudos

Resolved! Talk and text

Is there a way to successfully use a talk and text plan with an iPhone 6 and not have to consume data without wifi? Apparently the only way it can work is that both phones have iMessage off. And if the receiving iPhone is on wifi it has to be shut of...

Vanfast by Neighbour
  • 5 replies
  • 0 kudos