Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Potential 5G Tower Site - Madawaska Valley, ON

Dear Friends, I travel quite a bit for my work and often through Madawaska Valley area which is notoriusly bad for mobile reception especially south of Pembroke and north of Bancroft. I have complained for several years but nothing has been done. My ...

phone number change

I have called in to change my phone number since I preferred another area code, that asked a payment for that.Is this the process? Do I have to pay for that? what is your experience?

Yisroel by Just Moved In
  • 1 replies
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phone number change

Hello, I have tried to change my phone number online but it says "still in exchange period" What does that mean?

Yisroel by Just Moved In
  • 1 replies
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My Telus wont load plans or add ons

So I just missed the payment to my plan by a day, which as usual makes the app completely forget what plan I had in the first place (great feature btw), so I go to try and get it back but app absolutely will not load plans. i tried logging out and ba...

rbaker1 by Just Moved In
  • 3 replies
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Signal Strength

recently moved to a new neighborhood with an extremely weak signal. I have to use my wifi to make calls that don't drop. Is there anything I can buy to improve the cell service I have in and around my home? I am frequently on call at work which is di...

Resolved! Call control issue

I tried to add call control for 2 days now. Each time I press “start using call control” the pages crashes and restarts back to the same page over and over again. Anyone have this problem or know how to turn on this feature?

Salty by Neighbour
  • 1 replies
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S20 Ultra - 5G issues (Port from Rogers).

Hello,Today i ported my number from Rogers (5G service) to Telus (5G service) using S20 Ultra device (SM-SG988W).5G worked perfectly fine on Rogers.To my surprise i was advised from Telus support (Live chat) that, there is a 'known' issue for Samsung...

MrGUD by Organizer
  • 28 replies
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Roaming charges

Roaming charges used to be 24 hours the price has gone up and the service for what you're getting has gone down. If you must raise the charges, customers should still be getting 24 hours out of a day. Now roaming charges is until 12 midnight. Dependi...

metel14 by Just Moved In
  • 2 replies
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