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Unexpected additional charges

Noahkun
Just Moved In

I have been a Telus customer for 4+ years and I recently moved my 3 numbers back from Koodo. It was during a promotion that included waived connection fees. However, I was charged and got a bill 4x than what was expected! Please help resolve this and waive the connection fees as promised/advertised!

1 ACCEPTED SOLUTION

TELUS_Support
Official Support Team
Official Support Team

Hi there, please send us a private message and we'll do our best to help. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

View solution in original post

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

Hi there, please send us a private message and we'll do our best to help. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

How to do I do that?

Noahkun
Just Moved In

PM sent