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Stream+ Basic cancelled but keep getting billed since October
Hello, Can someone from you team contact me please? I keep getting charged for Stream+ Basic every month but I cancelled it back in Oct. The sales rep lied to me and told me that I had to get Stream+ Basic as part of my rate plan which I knew was a lie. I didn't want to argue with them so I got it and called back the very next day to cancel it. I never activated it at all. I keep getting charged $16.80 each month even though it's supposed to be cancelled. I've had to call you guys each month to have a credit applied to my account because of this. When I go onto the mytelus website. I see under subscriptions that it's active but when I click on manage subscriptions. It gives me an error and it's been this way since day 1. Last month I spoke to one of your reps that gave me this link. https://www.telus.com/en/subscription/supportform which I had filled out and was assured that it would be cancelled. 3 days ago, I see a charge on my credit card for it again. Please get someone to help me rectify this as it's very frustratingSolved839Views1like4CommentsRe: Stream+ Activation Error
Hello, Can someone from you team contact me please? I keep getting charged for Stream+ Basic every month but I cancelled it back in Oct. The sales rep lied to me and told me that I had to get Stream+ Basic as part of my rate plan which I knew was a lie. I didn't want to argue with them so I got it and called back the very next day to cancel it. I never activated it at all. I keep getting charged $16.80 each month even though it's supposed to be cancelled and you guys have to keep giving me a credit for it. When I go onto the mytelus website. I see under subscriptions that it's active but when I click on manage subscriptions. It gives me an error and it's been this way since day 1. Last month I spoke to one of your reps that gave me this link. https://www.telus.com/en/subscription/supportform which I had filled out and was assured that it would be cancelled. 2 days ago, I see a charge on my credit card for it again. Please get someone to help me rectify this as it's very frustrating5.1KViews0likes1CommentRe: Stream+ Activation Error
Hi, Can someone from your team reach out to me. I've cancelled Stream+ Basic since Oct but keep getting billed for it each month. I signed up for it, didn't use it and called in the next day to cancel it. I see the subscription as active in my telus web but when I click to manage subscription or any available button. I keep getting an error. I just wanted this to be cancelled once and for all and to not be charged for it as I have to keep calling you every month to get the $16.80 credited.5.1KViews0likes1Comment