Stream+ Basic cancelled but keep getting billed since October

Hello,

Can someone from you team contact me please? I keep getting charged for Stream+ Basic every month but I cancelled it back in Oct. The sales rep lied to me and told me that I had to get Stream+ Basic as part of my rate plan which I knew was a lie. I didn't want to argue with them so I got it and called back the very next day to cancel it. I never activated it at all. I keep getting charged $16.80 each month even though it's supposed to be cancelled. I've had to call you guys each month to have a credit applied to my account because of this.

When I go onto the mytelus website. I see under subscriptions that it's active but when I click on manage subscriptions. It gives me an error and it's been this way since day 1. Last month I spoke to one of your reps that gave me this link. https://www.telus.com/en/subscription/supportform which I had filled out and was assured that it would be cancelled. 3 days ago, I see a charge on my credit card for it again. Please get someone to help me rectify this as it's very frustrating