Forum Discussion

Nammer's avatar
Nammer
Neighbour
10 months ago
Solved

Stream+ Basic cancelled but keep getting billed since October

Hello,   Can someone from you team contact me please? I keep getting charged for Stream+ Basic every month but I cancelled it back in Oct. The sales rep lied to me and told me that I had to get Str...
  • TELUS_Support's avatar
    TELUS_Support
    10 months ago

    Hi there, we will reply to your private message. 

rachkael's avatar
rachkael
Neighbour
4 months ago

Hi, can someone please contact me about this. I finally was able to cancel Telus Stream+ after NINE months of billing and I want a credit on my account. 

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Thanks for messaging us! Glad we were able to get things sorted for you.

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Our team can take a look for sure. Send us a private message at our TELUS_Support​ handle and we can discuss further.

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