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New fibre 3G install in 2 weeks: What can I expect?

I ordered Fibre Internet 3G + Wi-Fi with 5 static IP addresses. The order confirmation said I have to be onsite for the install. No problem. It also said I would need a router. No other information was provided. I called Telus tech support, was trans...

rotfl by • Friendly Neighbour
  • 573 Views
  • 6 replies
  • 1 kudos

contact

Anyone know how to get Telus to actually talk to you? Maybe a phone number with less than a 1 hour wait time?They have been overcharging us for some time and we always seem to get hung up on or put into a wait queue.

CeeCee by • Neighbour
  • 524 Views
  • 3 replies
  • 0 kudos

Billing

Hi, I'm a business mobility plan user with 4 lines (BYOD which is not a 2 year contract, no penalty if I leave) since Nov 2022. Last year in Nov 2023, I signed up a new contract with Telus business plan for 4 lines($100 per month each) with activatio...

ShuaiYe by • Neighbour
  • 466 Views
  • 1 replies
  • 1 kudos

Unanswered service request

I posted a service request on November 7 due to numerous issues with our Business TV service. The bot promised a response within 24-48 hours. Six weeks later, the request is still “in progress”. What does it take to get support from Telus?

Small Business Plan Application Status

I am writing to express my concern about the lack of communication regarding my small business plan application, which I submitted on November 30th. I have been unable to reach the sales representative who assisted me, despite repeated attempts by ph...

Khiz by • Neighbour
  • 347 Views
  • 1 replies
  • 0 kudos

Transfer email accounts from Business to Residential internet

About 20 years ago, we were forced to switch our internet and phone line from a Residential account to a Business account because we had a company we ran from our home. Our residential internet telus.net emails were transferred to the Business accoun...

Miff by • Neighbour
  • 327 Views
  • 1 replies
  • 0 kudos

Fully disappointed,

On December 2nd /2024 (Yesterday) I was offered a 2 year contract plan and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the customer service, what turned into a promise was broken and not being honoured,...

Channi by • Neighbour
  • 651 Views
  • 4 replies
  • 0 kudos

Escalation: Unfulfilled Trade-In Commitments and Stress

Account [Mod Edit: Removed account number] (Activated on Nov 20, 2024) I am writing to escalate a significant issue regarding unfulfilled commitments by Telus, which has not only caused operational disruption but also led to a considerable waste of t...

vineetkr by • Neighbour
  • 443 Views
  • 1 replies
  • 0 kudos

How do I get someone who cares at Telus

I had an install Monday and another on Tuesday, business installs requiring a technician at site for a 8 to 4 appointment. Both jopbs Static Ip's are not working by Friday and now we have to send a technican to site at both locations again. the cost ...

JEITech by • Neighbour
  • 455 Views
  • 1 replies
  • 0 kudos
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