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Resolved! LACK OF CUSTOMER CARE AND SERVICE

I really need some help... I have been trying to set up a Business line with the following features, Voice Mail, Call Waiting, Call Display and Call Forward. When I order the line I was told it would come with 10 features and I stated I only want 4, ...

ltlldft by Neighbour
  • 12418 Views
  • 4 replies
  • 1 kudos

Cancelled my internet for no reason

I run a small business that uses debit/credit machine. Our internet has been down 3 times for at least 24hrs each time in the past 2 months. Each time getting a technician would take at least a 2 days for them to come. With our internet down we canno...

Rodis by Just Moved In
  • 7121 Views
  • 2 replies
  • 0 kudos

Why can't Telus just ship me a T3200M?

I called in today to inquire about getting my V1000H replaced with a T3200M gateway. After being repeatedly told by a rep that the T3200M was "only a modem and has no routing or wifi capabilities" (I'm convinced he was lying to me) he agreed to send ...

Mk4 by Organizer
  • 10408 Views
  • 3 replies
  • 0 kudos

Wow how long do i really have to wait..

Really telus how long do i have to wait to get a answer on getting some business services? Iv been waiting for pricing information for over 6 months now. 3 weeks ago i emails a business rep explaining once again what i want. They emailed back needing...

zrock by Friendly Neighbour
  • 4565 Views
  • 1 replies
  • 0 kudos

Where can i submit a complaint to the sales department?

Called TELUS on Monday the 5th, gave the sales person all my information and they said they did not have my address in the system and they would contact me in a day or two to continue the process. Two days later (7th) I had not been contacted, I phon...

dancw by Just Moved In
  • 9443 Views
  • 3 replies
  • 2 kudos

TELUS TEMPLATES AND WASTED PAPER

Sent: May 18, 2017 8:29 AM To: 'TELUS Support' Subject: RE: TELUS Home Services update from your TELUS Personal Representative Hi Tristan. Thank you for your email and this opportunity to provide feedback on a “peeve” that has irked me to no end sin...

KamKat by Just Moved In
  • 4797 Views
  • 1 replies
  • 0 kudos

Cancelling my 8 Business Lines

I have been a loyal Telus business customer for 7.5 years with an average bill of $850/month. All of my plans are coming to the end of their terms. I called the business center and asked about upgrades and new plans. Wow, what a disappointment!!! It ...

kattos99 by Just Moved In
  • 5223 Views
  • 2 replies
  • 0 kudos

email down 7 of last 24 days

I have a business to run and can't depend on email. Every Monday or Tuesday it goes down. It then has to be reset. If you can't run a better service than this get out of it. losing clients and my production time on hold for days at a time.

rsocgs by Friendly Neighbour
  • 10934 Views
  • 7 replies
  • 0 kudos

Custom Pay as You Go Top Up Amounts

Hello, I wish you would be able to put in a custom amount. All of your amounts that we have to pick from do not equal or come close to the amounts in the add ons or top up choices. I have to do to two transactions every month. I wish you could pick y...

Buzygal79 by Just Moved In
  • 3956 Views
  • 1 replies
  • 0 kudos