Renewal the Business plan
I have maintained a Telus business account for approximately five years at what I considered to be a reasonable rate. However, in 2023, my monthly bill suddenly increased by 50%. When I contacted Telus for clarification, I was advised that nothing could be done. As a result, I was forced to switch to another provider, incurring activation fees and SIM card fees for four lines. Shortly thereafter, a representative from Telus’ loyalty department contacted me. They acknowledged that the previous handling of my account had been inappropriate and assured me that Telus wished to retain my business. I explained that my concerns were not purely financial, but also related to the quality of customer service and reliability. The representative guaranteed that such an issue would not recur and assured me of a permanent and reasonable rate to offset my out-of-pocket costs, which were already in excess of $400. On this basis, I agreed to return to Telus. Unfortunately, less than two years later, Telus again applied a sudden and disproportionate increase, this time raising my monthly charges by approximately 75% across all lines. When I contacted Telus regarding this matter, I was told, “We cannot do anything—do whatever you want.” I consider this treatment to be unreasonable, misleading, and detrimental to small business owners, particularly after explicit assurances were provided by Telus’ loyalty department. I am seeking guidance on how to file a formal complaint regarding this matter and hold the company accountable for these practices.
