Business phone over fibre not working - need re-programming help!
Hi, I'm hoping a community manager sees this and can help me out. My business uses Telus over fibre for our business phone. It has not been working all day (both incoming and outgoing) and when I called tech support they told me that from their end, it also shows the line is not working and that the programming is completely missing. I asked them if they could please reset the programming but the tech support said they are unable to do it from their end and need someone from the back end to do it. Unfortunately they cannot give me an ETA on how long this will take but said it's typical to take up to 24 hours. Can a community manager please help me escalate this issue? It is severely impacting my business especially it being the end of year which is my busiest time, I have a case number if that helps. Thank you!
Can I replace the Cisco Mareki MR28
We just recently switched to Telus business fibre optic. The Cisco Meraki MR28 was included but I need extra coverage with a mesh system (it’s a multi-level building and the Telus router-modum is in the basement, connected to the Cisco). Is it possible to just disconnect the Cisco and replace it with my own mesh system from Netgear?
Fiber in our building
Hi, We are a small indigenous non-profit in the Vancouver DTES and currently have the fastest Telus can give us, which is 50 Mbps down and 4 Mbps up. This is not sufficient for our needs in moving to VoIP and more cloud work. We did contact Telus and I asked they suggested a link http://www.telus.com/i-want-fibre (that didn't work) to ask for fibre - we are at Dundas and Wall Street and want to know if we will get fibre in the future? Thank you